topic Re: Xperia Z C6602 not turning ON in XPERIA archive

Xperia Z C6602 not turning ON

Manomurthy — Mon, 24 Nov 2014 06:50:09 GMT

Please help

My new Xperia Z C6602 is not turning ON,

It turned OFF the moment I connected to charging point (when my battery was still 60% charging left) then later on I tried several methods to turn ON but its not working and even no led indication, it is completely dead. Please help me.

Thanks in advance

Re: Xperia Z C6602 not turning ON

Hampus — Mon, 24 Nov 2014 08:12:51 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you tried to force a restart/shutdown by holding the ON/OFF + volume up(+) button for 5-10 seconds? If not, try this when the phone is not connected to any power source.

Re: Xperia Z C6602 not turning ON

_alexdon_ — Mon, 24 Nov 2014 12:07:30 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Xperia Z C6602 not turning ON

Manomurthy — Mon, 24 Nov 2014 12:39:20 GMT

Yes I tried to hard resetart by holding up Power + (volume up/down) for 10-sec but still no response.

Re: Xperia Z C6602 not turning ON

faslesard — Sat, 23 Jul 2016 08:33:00 GMT

Hi Dear!

Is your phone was true?

My Xperia is Dead same as your`s.

What is the solution to fix the problem?

Please help me every body

Thank you.