topic Re: Water damage in XPERIA archive

Water damage

shockman27 — Thu, 25 Dec 2014 01:54:52 GMT

Hi!

So today while i was washing my hands someone called, when i lift my phone to answer it slips from my hands and into the sink. It didn`t hit anything hard but stayed in the 15-20 cm water for like 5 seconds. I pick it up answer my call, stay on phone for 5 mins, then i open chrome for some surifing, the screen starts to flicker and then the phone shuts down. When i tried to open it first time it vibrates once and nothing.

When i open the flaps i see that the water indicator on the sim and usb side is red. When i turn the phone with the usb side downwards, some water drops fall.

Now (after 3 hours) when i press the power button in vibrates then the sony logo apears for a moment and the 3 short vibrations.

I know that this is water damange but does the warranty covers-it?, or (i saw on some websites) some people say that after some time their phones start working.

So should i send it to warranty?

I mention that the flaps were closed shut.

Re: Water damage

Uliwooly — Thu, 25 Dec 2014 02:19:22 GMT

Contact your local Xperia Care and request a vacuum test

Re: Water damage

Phy — Thu, 25 Dec 2014 02:20:35 GMT

Sony Xperia Support link.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Water damage

shockman27 — Thu, 25 Dec 2014 03:20:54 GMT

Update:

So i shok the phone on the side with the usb port, and some water droplets fall.

After that i hit the power button and the phone turn on normaly.

The touchscreen works fine, but there is a large portion of the screen where its darker (water?) and the camera has a white layer on the glass.

Its there something i can do to fix this?

Re: Water damage

Uliwooly — Thu, 25 Dec 2014 03:36:26 GMT

Remove the sim amd sd cards, open all the flaps, place your phone in a bowl filled with rice for one or two days

Re: Water damage

Uliwooly — Thu, 25 Dec 2014 03:36:40 GMT

Make sure to turn it off

Re: Water damage

shockman27 — Thu, 25 Dec 2014 03:47:01 GMT

Ok i will do it.

One more question: Is my phone in any danger now? (short circuit, screen stop responding...etc)

Re: Water damage

Uliwooly — Thu, 25 Dec 2014 04:04:30 GMT

It might be

Re: Water damage

dandy63 — Thu, 25 Dec 2014 09:17:16 GMT

Hi, from what i've read/seen your Z2 does seem to be definetly NOT waterproof......you have 2 options, if it dries out & works perfectly then if you can live without the waterproof capabilities then great OR as mentioned either take it back to your place of purchase or send it to your local Xperia Care Centre tho insist on a Vacuum test before any work is done on your phone.

There are a few ways to dry out your phone........the rice method as mentioned or play a game or shoot a few long 4k videos (leave the flaps open whilst doing these) as the phone heats up & should dry out/disperse any remaining water :smileysmileywink:

Good luck :smileysmileythumbsup:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Water damage

znourf — Sat, 27 Dec 2014 04:39:40 GMT

I have the exact same problem with my screen happened while phoning and washing my hands on christmas day . Except i had no water droplets only condensation. After going round forums i found out that z2 have had issues regarding their finish. The body near the earspeaker can have a gap and let water by.

Sony Xperia Z2 water damge no repair

Wiehan — Tue, 27 Jan 2015 18:58:25 GMT

I had the phone for about 5 months not wanting to try it under water then gave in to try it. made sure all the flaps were closed and into the pool it went for maybe 20 seconds when I took it out the screen started acting up etc, minute late the phone was dead.

Sent it in to sony and was sent back because it has water damage. This is pathetic support as i know it has water damage, I would like to know why the phone that was suppose to be water proof wasnt waterproof, and why the warranty doesnt cover that after i was told that it does....

My friends damged his Samsung with water they replaced it no Questions asked, why are we not recieving the same from sony. absolutely ridiculous.

I mean this was there flag ship at the time.

Wil never ever go back to sony again

Re: Sony Xperia Z2 water damge no repair

dandy63 — Tue, 27 Jan 2015 19:09:15 GMT

Hi, do you know if a Vacuum Test was performed on your phone.......did you request one

Re: Sony Xperia Z2 water damge no repair

Wiehan — Tue, 27 Jan 2015 19:37:05 GMT

If only they gave me the option. Before i knew the phone was back and marked as water damage and that it will not be repaired

Re: Sony Xperia Z2 water damge no repair

dandy63 — Tue, 27 Jan 2015 20:23:15 GMT

Hi @Wiehan if i was you i would contact them again, ask if they can tell you if the Vacuum Test was indeed carried out......if not then request them to carry out one. Obviously this means sending it off again but hopefully it will be worth it.....incase you do not know the Vacuum Test determines if your phone is indeed waterproof with the flaps tightly closed, if it fails the test with the flaps closed then water is obviously getting into your phone elsewhere & you have a faulty unit.

Good luck :smileysmileythumbsup:

Re: Sony Xperia Z2 water damge no repair

Wiehan — Tue, 27 Jan 2015 21:21:30 GMT

cool man thx for the info if only they told me before just sending it back. Will follow that advise