topic Re: Mysterious crack in XPERIA archive

Mysterious crack

nnn — Tue, 23 Dec 2014 19:19:32 GMT

Hello,

I have a crack on my display; it occured without dropping the phone or doing any other harm to it. It was just regularly carried in my trousers' pocket; it always had the original and one additional protection foil attached. Suddely the crack was there.

The display functions, but it doesn't react on any inputs. It even came back from a warranty repair just a few days before.

Can this be handled by warranty?

Best regards

Re: Mysterious crack

Uliwooly — Tue, 23 Dec 2014 19:25:37 GMT

Contact your local Xperia Care as soon as possible

Re: Mysterious crack

Phy — Tue, 23 Dec 2014 19:27:08 GMT

Link to Sony Xperia Support.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Mysterious crack

PrathameshDanga — Mon, 29 Dec 2014 04:57:21 GMT

Faced the same problem. It heated up and there was a crack without any accident. Please help.

Re: Mysterious crack

nnn — Wed, 07 Jan 2015 20:22:06 GMT

Unfortunately they don't give me a reply.

Re: Mysterious crack

SergioPL1 — Sun, 11 Jan 2015 20:09:03 GMT

If you contact authorised service centre they must give you some kind of response.

Screen touch is not working because digitizer is also broken. You can operate your phone using USB mouse through USB-OTG cable.

It looks that you may accidentally put bending pressure on your phone so it cracked in the half. It is very possible in back pocket. Sometimes in front pocket with shallow pockets too. You can bend the phone for example while tying your shoes.

I broke my screen by sitting on the phone while it layed on the bed...

Anyway, Sony may or may not fix it under warranty. In most countries if you send the device to authorised service centre you will get a quote for repair. If you say yes they will fix it (if they have screen in place or you will have to wait for a while). If you say no most service centres will charge you for manipulation and diagnosis costs. Check them first, so you will not be disappointed if they decide to void your warranty.

Re: Mysterious crack

nelson86 — Tue, 13 Jan 2015 18:28:20 GMT

pls i am also a user of the sony z1 compact d5503. got it brand new .. now i have the same similar case. mysterious crack without the phone falling, i visited the service centre here but the cost of repair here in nigeria is 34500 naira which is too exorbitant for me. i will be visiting london in february so MY BIG QUESTION is can i get it repaired in london at a lower cost as i bought it brand new with warranty from the authorized dealer here in nigeria (i-Cell)... pls i need helpful response and or a number to call in the uk to make my findings,.