topic Re: Touch screen problem in XPERIA archive

Touch screen problem

raj_ion — Wed, 14 Jan 2015 04:04:24 GMT

My Xperia Ion phone screen is not responding to touches. The strip in the middle of the phone is non-responsive to touches. Rest all areas are responding to touches properly.

Please find me a solution or let me know the how much it will cost for repairing this.

Re: Touch screen problem

Phy — Wed, 14 Jan 2015 04:06:24 GMT

You should contact Sony Xperia Support to ask and find out.
http://support.sonymobile.com/global-en/contactUs/

Re: Touch screen problem

Jake-SonyXperia — Wed, 14 Jan 2015 04:20:11 GMT

Hi raj_ion,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Although not likely, this could be software, I suggest trying a backup of data and then a software repair on the device,

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Re: Touch screen problem

Uliwooly — Wed, 14 Jan 2015 04:26:54 GMT

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to backup

Re: Touch screen problem

raj_ion — Wed, 14 Jan 2015 05:23:59 GMT

I have already done this using PC companion, but the problem still persists

Re: Touch screen problem

Jake-SonyXperia — Wed, 14 Jan 2015 05:29:55 GMT

I see, that is unfortunate, I then suggest following the instructions to contact Sony Mobile Customer Care directly.

I do apologize for the inconvenience.

Re: Touch screen problem

raj_ion — Wed, 14 Jan 2015 12:02:04 GMT

Jake.

can you please tell me an average cost for repairing this. I just want to repair this and say good bye to SONY

Re: Touch screen problem

Jake-SonyXperia — Wed, 14 Jan 2015 23:19:01 GMT

Honestly, I could not say, however our Customer Care line are very likely able to supply this information. Use the link below to contact them directly.

http://support.sonymobile.com/global-en/contactUs/

Re: Touch screen problem

raj_ion — Thu, 15 Jan 2015 03:18:51 GMT

Thanks Jake

Let me see what they have to say about this issue

Re: Touch screen problem

Jake-SonyXperia — Thu, 15 Jan 2015 23:11:25 GMT

No problem, keep us updated.

Re: Touch screen problem

raj_ion — Thu, 22 Jan 2015 03:23:01 GMT

This is what I got from the customer care. "As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. "