topic Re: touch screen failure in XPERIA archive

touch screen failure

MarceloNomura — Wed, 14 Jan 2015 00:45:03 GMT

I bought my Xperia z3 in December in Orlando but I live in Brazil. And when I came back I detected a failure on a lane of my touch screen. I already contacted the Brazilian technical support but they can do nothing because the warranty is not international. And if I send to the American technical support they can not send it back to Brazil. So did I lose my money? I can not believe it. Does anyone have an idea?

Re: touch screen failure

Uliwooly — Wed, 14 Jan 2015 00:52:19 GMT

Sorry to hear that, but the warranty only apply in the country the phone was purchased, also you could ask if you could pre-pay the shipping cost to send it back to Brazil.

Re: Touch Screen

MarceloNomura — Wed, 14 Jan 2015 01:02:40 GMT

Did you solve your problem? I'm exactly with the same problem

Re: newly bought z3 after testing it in water, cannot turn on...

NickBR — Wed, 14 Jan 2015 01:14:43 GMT

I had exactly the same problem with mine.

Took 4 or 5 pictures then the touch screen stopped working, it started reboting and now it's gone.

I can't turn it on anymore.

I bought mine in US and live in Brazil. Sony Brazil said I have no warranty here.

I'll have to send it to US and find a way to have it back as they don't return it to Brazil.

Re: touch screen failure

MarceloNomura — Wed, 14 Jan 2015 10:52:31 GMT

I've got very frustrated about Sony. We are talking about an international company that is known all over the world and they can not solve a simple problem.

Re: touch screen failure

Curnow1 — Wed, 14 Jan 2015 11:05:53 GMT

Hey dude was the phone in contact with water? If yess check if the water sticker is red or white?

The water sticker is on over the nanosecond card, take it out and look up.

If the phone wasnt in water try doing a software repair with pc companion, warning that will reset your phone to factory settings so make a back up

Re: touch screen failure

MarceloNomura — Wed, 14 Jan 2015 11:12:54 GMT

No I never put my phone in contact with water. And I already tried to repair with sony companion but it didn't work

Re: touch screen failure

Phy — Thu, 15 Jan 2015 00:43:50 GMT

You should contact Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/