topic Xperia Z3 Compact 3.5mm jack problems in XPERIA archive

Xperia Z3 Compact 3.5mm jack problems

DarkPidgeon — Tue, 13 Jan 2015 20:40:10 GMT

Hello

I'm having problems with the audio jack on my phone (Z3 Compact). Recently i noticed that often, while listening to music over headphones, the playback would just stop. At first I thought it was an app problem so I tried switching apps. Turns out it's NOT software related; If I move the audio pin even a little bit (and it moves constantly in my pocket), the app just stops playback as if they were completely disconnected on purpose. After another nudge it recognizes the headphones again, only to lose them a moment later. If I absolutely dont touch it, it works fine, but preventing any movement at all while the phone is in my pocket is nigh impossible.

Had the phone for about 3 months, and this only started happening a few days ago. Tried blowing the dust out, as well as using 3 different pairs of new headphones and the issue persists. It's kind of hard for me to send the phone to Sony for repair at the moment, so that is my last resort. I'm out of ideas how to fix this. Anyone had similar issues?? Thanks in advance.:smileysmileythumbsup:

Re: Xperia Z3 Compact 3.5mm jack problems

Uliwooly — Tue, 13 Jan 2015 21:05:18 GMT

You should contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Xperia Z3 Compact 3.5mm jack problems

d1nojam3s — Wed, 14 Jan 2015 19:27:25 GMT

I have the same problem did u fix it already? I have the phone for 2 months and it just started to happen to me as well

Re: Xperia Z3 Compact 3.5mm jack problems

DarkPidgeon — Wed, 14 Jan 2015 21:40:52 GMT

No, I still have this issue (and its super frustrating). It seems that the only way to fix this is to send the phone to Sony for repairs as I'm sure its a hardware problem.

Re: Xperia Z3 Compact 3.5mm jack problems

azfish — Thu, 15 Jan 2015 10:45:50 GMT

Had the same problem and put the phone in for warranty repair.

Re: Xperia Z3 Compact 3.5mm jack problems

Uliwooly — Thu, 15 Jan 2015 18:06:13 GMT

Keep us updated

Re: Xperia Z3 Compact 3.5mm jack problems

ventrikolo — Tue, 03 Feb 2015 17:49:36 GMT

Happened to me today as well. Only had the phone for 2-3 month as well. had so much problems with the xperias, can't beleive I have to send it back again. Thought it was an app problem at first because I changed podcast app recently. But today it started going on and off. Turns out the black inner ring in the audio jack is all loose... there goes 2-3 weeks for the 6-7th time...

Re: Xperia Z3 Compact 3.5mm jack problems

jomzero — Wed, 11 Mar 2015 08:34:43 GMT

Dude, i have the same problem here.
I did exactly the same, change phones, uninstall software, clean the jack, etc...
i'd like to know if anyone got that fixed, the waterproof is still on?

i'm trying bluetooth headset meanwhile 😕

Re: Xperia Z3 Compact 3.5mm jack problems

Steveixvii — Thu, 28 May 2015 12:03:56 GMT

Sale problem, it seems to work better after a while, but I have issues for the first minutes I walk with my z3c in my pocket... Music stops, volume is turned down, walkman starts automatically (I often use Spotify)... Very annoying, I don't want to send my phone :'(

Re: Xperia Z3 Compact 3.5mm jack problems

Clément1 — Fri, 07 Aug 2015 13:22:36 GMT

The same thing happened to me a couple of days ago. I bought the phone only 2 months ago as well... Seems like the only answer is to send the phone for repairs. What a pain.

Re: Xperia Z3 Compact 3.5mm jack problems

Knazo — Mon, 14 Mar 2016 08:29:20 GMT

Same here. Phone out of warranty. What a piece of garbage. My last sony phone.

Who doesn't know how to have functional 3.5 jack? Same jack used 30 years ago on Sony's walkman.

Not happy at all.