topic Re: problem with photo editor in XPERIA archive

problem with photo editor

mrantti — Sun, 21 Dec 2014 16:39:04 GMT

Hey, i posted this problem earlier but can't find the post anymore. The problem is that if I'm connected via wifi or mobiledata my photo editor crashes. If I try to edit a photo it says that photoeditor has stopped . If I turn on airplanemode or disable wifi and mobiledata it works fine.

Re: problem with photo editor

Uliwooly — Sun, 21 Dec 2014 16:43:46 GMT

Do you have any antivirus or taskiller app? have you disabled any app/service?

Re: problem with photo editor

mrantti — Sun, 21 Dec 2014 16:49:37 GMT

I have avg antivir app which seems to have a taskiller, i don't think i have disabled anything

Re: problem with photo editor

Uliwooly — Sun, 21 Dec 2014 16:56:17 GMT

Uninstall it > restart your phone > check again

you can also boot on safe mode

Re: problem with photo editor

Phy — Sun, 21 Dec 2014 16:57:51 GMT

How to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: problem with photo editor

mrantti — Sun, 21 Dec 2014 17:01:18 GMT

Nope. Tried safemode and uninstalling avg, photoeditor still crashes

Re: problem with photo editor

Uliwooly — Sun, 21 Dec 2014 17:06:06 GMT

what if you uninstall photo editor's updates > restart your phone > re-update the app

settings > apps > all > photo editor

Re: problem with photo editor

mrantti — Sun, 21 Dec 2014 17:21:55 GMT

How do i uninstall the updates from there?

Re: problem with photo editor

Uliwooly — Sun, 21 Dec 2014 17:28:44 GMT

Try settings > apps > all > album > uninstall updates > also photo editor clear data > restart your phone, check again

Re: problem with photo editor

mrantti — Sun, 21 Dec 2014 17:37:25 GMT

Still crashes..

Re: problem with photo editor

Uliwooly — Sun, 21 Dec 2014 17:43:04 GMT

You could repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: problem with photo editor

Uliwooly — Sun, 21 Dec 2014 17:44:27 GMT

You could also contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: problem with photo editor

mrantti — Sun, 21 Dec 2014 18:38:00 GMT

I'll try resetting and reinstalling the phone first. Of course first I have to charge it because pcc won't let me do it because the batterylevel is low. Eventhough the phone is charging from the usbport... Anyways thanks for your help!

Re: problem with photo editor

Uliwooly — Sun, 21 Dec 2014 18:45:28 GMT

Anytime, in the mean time you could use Pixlr

Re: problem with photo editor

mrantti — Sun, 21 Dec 2014 20:24:27 GMT

Resetting didnt help at first but after using pcc to get the backup to my phone everything works. Go figure..

Re: problem with photo editor

Uliwooly — Mon, 22 Dec 2014 19:22:28 GMT

I'm glad its working now

Re: problem with photo editor

mrantti — Tue, 23 Dec 2014 05:26:34 GMT

Well it's not working anymore.. It works if I disable gbs. From Sony their response was that I should wait for the app update and that maybe helps.

Re: problem with photo editor

gerardpont — Sun, 04 Jan 2015 17:54:56 GMT

Same here,

Re: problem with photo editor

mrantti — Sun, 04 Jan 2015 18:23:13 GMT

Tell me if you figure out a solution. At the moment my editor works only if I don't allow Google to follow me via location