topic Re: Regarding warranty in XPERIA archive

Regarding warranty

gauravbhakuni90 — Sun, 02 Nov 2014 18:25:59 GMT

Hello i am in a big trouble can someone please help me

Actually i won a z1 in a giveaway contest organised in our country. When i got my phone i got the whole box packed and sealed there was warranty card accessories and other stuff but the original bill was not handed over to me . The internet site which provided me the phone said as the giveaway was organised by other company, we can't give you the bill . And since box was packed the warranty card does not contain dealer's stamp, purchase date etc. So they told me that since you don't have either of the two . your phone will be treated out of warranty. i did register my phone on xperia care and it shows that my validity till end of the year but service centre manager is not listening .

Any help would be appreciated . Thank you

Re: Regarding warranty

Uliwooly — Sun, 02 Nov 2014 18:27:20 GMT

You should contact your local Xperia Care regarding this issue

http://www.sonymobile.com/global-en/support/contact-us/

Re: Regarding warranty

gauravbhakuni90 — Sun, 02 Nov 2014 18:31:39 GMT

i talked to them before posting here , when i told them my problem . their reaction was we have heard about giveaway kind of things first time so we can't do much about it .

Re: Regarding warranty

Uliwooly — Sun, 02 Nov 2014 18:41:17 GMT

Sorry to hear that but you will have to contact that other company

Re: Regarding warranty

Thommo — Sun, 02 Nov 2014 18:43:10 GMT

In this case your warranty is with the company that organised the giveaway as it is them that you have a contract of sale with regardless of it been free for example if I bought a phone then gave it away as a prize then you would need to deal with me and not the company I bought it from