Always getting security code pannel

rajeshy — Sun, 02 Nov 2014 14:45:05 GMT

hi , I'm having Xperia M, bought in Nov 2013. Today i updated the apps, it's starting the security code panel continuously and when i enter the correct code screen get locked. i'm not able to go to settings menu to restore my factory settings. Could you let me know, what steps required to get it work. Thanks, Rajesh Yarlagadda

Re: Always getting security code pannel

_alexdon_ — Sun, 02 Nov 2014 15:02:20 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

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Always getting security code pannel

Re: Always getting security code pannel