topic Re: Proxy problem in XPERIA archive

Proxy problem

Kevinj00 — Fri, 31 Oct 2014 20:44:12 GMT

I have an unlocked xperia L on metro pcs. When I am on wifi everything works fine. When I am on the network anything that has to do with data doesnt work. The browser tells me I have a proxy server problem. I have contacted metro pcs five times and now they threw there hands up and said it my problem. So I need help is this my problem with my phone or theres. All the settings in my phone are correct as checked by there service center. Or do I need to buy a new phone? Again please help.

Re: Proxy problem

Uliwooly — Fri, 31 Oct 2014 20:59:14 GMT

Do you have the correct APN settings?
do you have an antivirus?
how old is your SIM card?
is data enabled ?

Re: Proxy problem

Kevinj00 — Fri, 31 Oct 2014 21:12:27 GMT

Yes apn settings is correct. I ran avg and macafee and they both came back with nothing. Yes my data is enabled. My sim card is a year and a half old maybe two. I asked them about that and they blew off that suggestion.

Re: Proxy problem

Uliwooly — Fri, 31 Oct 2014 21:13:45 GMT

Uninstall both antivirus and try again

Re: Proxy problem

Uliwooly — Fri, 31 Oct 2014 21:15:03 GMT

Also, how about if you boot on safe mode and try again, but do uninstall and/or disable the antivirus apps

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Proxy problem

Kevinj00 — Tue, 04 Nov 2014 01:27:38 GMT

I ran the anti-virus again with nothing found. It seems to be a mms problem any other ideas?

Re: Proxy problem

Uliwooly — Tue, 04 Nov 2014 02:09:26 GMT

You have to UNINSTALL the antivirus app

Re: Proxy problem

Kevinj00 — Sat, 08 Nov 2014 04:08:25 GMT

I was able to fix it. In the Sony setting is a place to install your mms setting. So I did that and it's good as new.

Re: Proxy problem

Uliwooly — Wed, 12 Nov 2014 06:23:13 GMT

Great news