topic Headphone jack (?) problem in XPERIA archive

Headphone jack (?) problem

cihotek — Fri, 31 Oct 2014 13:59:41 GMT

Hi, i love to use Sony Xperia Z1 but when i bought it i tried for the headphones and that was in 6-9 months ago and it didnt work? now im really sick about it i did today the latest update but still dont work i swimmed like 4-5 times with the phone, there was no problem with the phone but from day 1 when i bought it to now still dont work please some 1 answer me!

sorry for the bad English that i got THANKS ALL

Re: Headphone jack (?) problem

Hampus — Fri, 31 Oct 2014 15:51:16 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Could you please elaborate? How do you mean that it does not work. Do you get any error message when you connect your headset/headphone? Or do you not hear anything when the headset/headphone is connected to the phone?

Re: Headphone jack (?) problem

cihotek — Mon, 03 Nov 2014 08:28:21 GMT

thanks for a reply!

when i plug my headphone in my Xperia Z1 that smart connect app doesnt detect my headphone. when i play music the sound comes from my phone so weird

Re: Headphone jack (?) problem

cihotek — Mon, 03 Nov 2014 08:31:20 GMT

i dont hear any thing in my headphone when i plug in.

it works so perfect on my computer.

only in the Xperia Z1 wont it work

Re: Headphone jack (?) problem

Hampus — Mon, 03 Nov 2014 10:36:12 GMT

I suggest that you try to clear data for Smart Connect via Settings > Apps > The tab "All" > Smart Connect > Clear data. Otherwise, have you tried to connect another pair of headphone to see if you experience the same behaviour?

Re: Headphone jack (?) problem

lyle1121 — Mon, 30 Mar 2015 22:08:32 GMT

Same with me... at first my head phones are working after the updates it doesnt work at all except if im using the sony earphones...

Re: Headphone jack (?) problem

zxperia — Sat, 04 Apr 2015 06:11:55 GMT

Sound continues to play through the phone speakers when I plug headphones in. It works for a while when I first turn my phone on, or restart it. But as soon as I unplug my headphones and then later try to use them again, they don't work.
I tried multiple headphones. None work.
I tried clearing smart connect. Didn't help.
I've had the phone for 1.5 years with no problem. Now suddenly I have this headphone jack issue.
Is there a permanent fix for this problem now?

Re: Headphone jack (?) problem

wessla — Sun, 28 Jun 2015 07:08:03 GMT

I have the same problem. I think the last update screwed things up. Dont you guys test your stuff before shipping? This phone (Z1) have been full of issues since day one! Cameras autofocus dont work sometimes, suddenly laggy phone, cant remove screen protector without phone getting **bleep**, need to use FILM on FILM if you want to protect from scratches. I could add several more things...

But now... another phone-breaking bug.. If the phone has been off for like 20 mins and i start it and wait for everything to start up, i make sure to be on the appscreen and plug headset it works... Then next time i plug in headset... NOTHING.. restarting phone dont help, resting settings nor anytning... I have to shut down the phone and redo the procedure.

Really, this **bleep** feels like som alpha testing device not meant to be shipped. you get 1/10

Re: Headphone jack (?) problem

Qatrium — Sun, 28 Jun 2015 07:34:17 GMT

@wessla

Try performing a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory, should smoothen your phone experience.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Headphone jack (?) problem

Warbor — Wed, 24 Feb 2016 12:52:21 GMT

Hey i know it is a long time ago but if people see this it will maby help some. i was looking around the net and some people said that some dust could get stuck in there but i trid it and it dint work but later just before i was about to sent it in to repair i trid again and i got 2 small dust balls out of the plugin like this http://i.imgur.com/zX8BaxI.jpg