topic Re: Broken Sony Xpeia E3 case near power button in XPERIA archive

Broken Sony Xpeia E3 case near power button

adrian_1915 — Tue, 18 Nov 2014 13:11:38 GMT

Hi Sony !

10 days ago I purchased a Sony xperia E3. Today I noticed that the housing near the power button is cracked . Phone has not suffered any mechanical shock !!!

What can i do , is a common issue ? Please help me with an answer .

Re: Broken Sony Xpeia E3 case near power button

_alexdon_ — Tue, 18 Nov 2014 13:13:24 GMT

Return the device or contact sony:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Broken Sony Xpeia E3 case near power button

adrian_1915 — Tue, 18 Nov 2014 13:44:00 GMT

Thankyou for your answer !

They say that there was a mechanical shock (It is not true ). I contacted Sony representance of my country. They say to send the phone to sony service , but they also say that if they don't see any fabrication issue they will return my phone in the same shape (cracked ). It is not correct !!!

If the service from my country (Romania) can't help me . Do you can help me with some advices or , recommendation letter , i don't know...... But Is not correct to buy a phone that have a factory issue and Sony to do nothing , unless to say , is your fault......

Sorry but i don't speak very good english .

Re: Broken Sony Xpeia E3 case near power button

_alexdon_ — Tue, 18 Nov 2014 13:58:49 GMT

Nice to hear you are from Romania. You should contact a staff member,they will help you further:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967