Dead screen with white line while mobile is active

DOPETH — Thu, 18 Dec 2014 11:23:48 GMT

i was on the phone 2 days ago when i dropped it accidentally (it didn't hit hard at all though) and suddenly the screen went black. when i pressed the power button to turn the mobile back on, a white line started to appear slowly across the screen (from top to bottom on the left side) and screen won't work at all. what i noticed was the mobile was actually active (gave sounds when notifications came up or alarm etc) but the screen was dead. i tried reseting the mobile from the back of it ( the yellow reset button) many times, after 3 vibrations, tried to turn it on again but nothing... please help asap

P.S. this happened before but that white line wasnt there and when using the "reset" method, it had worked back then.

Re: Dead screen with white line while mobile is active

Thommo — Thu, 18 Dec 2014 11:45:26 GMT

You need to either return your device to the place of purchase or contact Xperia care and ask for your device to be inspected http://www.sonymobile.com/global-en/support/contact-us/

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Dead screen with white line while mobile is active

Re: Dead screen with white line while mobile is active