topic Re: touch does not work in some times in XPERIA archive

touch does not work in some times

dosi — Sun, 11 Jan 2015 00:56:04 GMT

When using my phone touch is not work in normally...it works in hard touches only....then i restart the mobile touch works in normal way...please give me the reason of the problem and is it a hardware or software problem?

Re: touch does not work in some times

Uliwooly — Sun, 11 Jan 2015 03:15:04 GMT

That seems to be a software issue perhaps an app acting up, boot on safe mode and check again

Re: touch does not work in some times

Uliwooly — Sun, 11 Jan 2015 03:15:09 GMT

Boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: touch does not work in some times

Uliwooly — Sun, 11 Jan 2015 03:16:46 GMT

If while on safemode everything work just fine then its an app, you have two options

1. Uninstall one by one third-party apps

Or

2. Repair your phone with

PC Companion (PCC)
http://support.sonymobile.com/us/tools/pc-companion/

Bridge (for Mac)
http://support.sonymobile.com/global-en/tools/bridge-for-mac/

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: touch does not work in some times

Uliwooly — Sun, 11 Jan 2015 03:17:19 GMT

If nothing works then contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

Re: touch does not work in some times

dosi — Sun, 11 Jan 2015 05:08:32 GMT

Thank you for your advice...now i am using safe mode ...then i will check error and comment about your advice.

Re: touch does not work in some times

Uliwooly — Sun, 11 Jan 2015 06:48:37 GMT

Keep us updated

Re: touch does not work in some times

dosi — Mon, 12 Jan 2015 01:40:03 GMT

The problem was not solved...so i used the factory reset and then installed third party apps...but after problem not solved....so what is the problem in my phone?

Re: touch does not work in some times

Uliwooly — Mon, 12 Jan 2015 16:53:51 GMT

You should contact your local Xperia Care as its a hardware issue.

Re: touch does not work in some times

dosi — Tue, 13 Jan 2015 13:14:26 GMT

If i root my mobile,can i fix this problem?

Re: touch does not work in some times

Uliwooly — Thu, 15 Jan 2015 05:28:10 GMT

Rooting won't solve anything, if its a hardware issue, perhaps the screen/digitizer has to be replaced.