topic Re: Keep losing data connection from time to time in XPERIA archive

Keep losing data connection from time to time

abrian — Fri, 09 Jan 2015 22:04:13 GMT

I'm using three mobile in the UK at the moment.
As stated, the data connection, (the H symbol on top of the signal bar) keep disappearing and lost the data connection, and it wouldn't be fixed without rebooting the device.
All the power saving settings are disabled.
It is definitely not weak signals problem as I lose data even in the same room. On my previous phone with the exact same sim card works totally fine.
I've also seen a few people with the same issues on the forum, has this problem ever been dealt with??

Thanks.

Re: Keep losing data connection from time to time

Uliwooly — Fri, 09 Jan 2015 22:15:29 GMT

The problem could be that you need a brand new micro SIM card, also double check with your carrier for any network coverage issues

Re: Keep losing data connection from time to time

stockyvillage — Sat, 10 Jan 2015 06:26:25 GMT

You can contact @threeuksupport on twitter for help on this.3 have been having a few problems this week with coverage

Re: Keep losing data connection from time to time

JoelRaj — Sat, 10 Jan 2015 08:07:32 GMT

Well I too kinda got this issue and well.... Wifi works perfect though. You could try to update your data transfer setting... Ask for your service provider for a fresh setting. My data over sim is not constant... It disappears suddenly and appears from no where

Re: Keep losing data connection from time to time

abrian — Sat, 10 Jan 2015 08:30:30 GMT

Alrighty thanks for the help.
Also I was using micro sim before, the three store cut the sim into a nano one. Any chance cutting the sim will result in any problem?

Re: Keep losing data connection from time to time

1bit — Sat, 10 Jan 2015 09:02:01 GMT

It should not, but you never know.

Save your self time going into the 3 Store and phone Customer Services and they will send replacement (A Trio SIM has all SIM types on one card) type.

I went to my local store in hope that I get replacement SIM as I cut my standard SIM size to micro SIM and did

not want to risk damaging the chip.

Cut the long story short, I was told to ring Customer Services as they could not find my details on system (Pay as You Go)

when I did while still in store, sudenly they could find my details, but wanted to charge me 5 quid!

Re: Keep losing data connection from time to time

Uliwooly — Sat, 10 Jan 2015 09:41:44 GMT

Keep us updated

Re: Keep losing data connection from time to time

stockyvillage — Sat, 10 Jan 2015 10:29:53 GMT

Phone three on 333 and tell them that the shop cut your micro sim into nano instead of giving you a new nano sim.They will post a new nano sim out to you

Re: Keep losing data connection from time to time

abrian — Sat, 10 Jan 2015 10:49:47 GMT

My sim is on pay as you go, The staff stated they cant give me a new sim?

Re: Keep losing data connection from time to time

Uliwooly — Sat, 10 Jan 2015 11:00:39 GMT

Sorry to hear that but keep insisting

Re: Keep losing data connection from time to time

JoelRaj — Sat, 10 Jan 2015 11:25:21 GMT

Why not first try with some other Nano sim first??? Say from your friends... And check if the data is available by this we can sort out who's problem it is... Sony or????

Re: Keep losing data connection from time to time

stockyvillage — Sat, 10 Jan 2015 12:09:14 GMT

Still phone customer services as the staff in shop should know that cutting micro to nano is not 100% guaranteed to work

Re: Keep losing data connection from time to time

abrian — Mon, 12 Jan 2015 12:13:51 GMT

Spoiler

I have not tried with any other nano sim yet, but it seems perfectly cut.

Re: Keep losing data connection from time to time

Uliwooly — Mon, 12 Jan 2015 21:18:01 GMT

Let us know when you get a brand new NANO SIM card

Re: Keep losing data connection from time to time

abrian — Tue, 13 Jan 2015 11:28:27 GMT

Hi guys,
I've been to the 3 Store local, and that its not a problem of a sim, but because of the network settings that,

3 UK does not support GSM (2G) which they claimed my phone has perhaps connected to 2G if the 3G's signal aren't very strong. they set my phone in to WCDMA only mode (3G) only which is a shame because I can't use the 4G, but it seems it fixed the problem I was having, and no more losing connections. Is it possible to have a setting that are (LTE)preferred/WCDMA and without 2G? Sorry for my rusted english.

Re: Keep losing data connection from time to time

stockyvillage — Tue, 13 Jan 2015 14:08:37 GMT

3 UK use the EE network for 2g.This is only used when the phone is not getting a signal off 3.My phone is set to 4g (preferred)/WCDMA/GSM.
I do not have a problem.The Z3 compact I bought my daughter has same settings,so does nexus 5.All phones on 3UK with no problem with switching between bands