topic Re: Dust under back camera window. Silent support. in XPERIA archive

Dust under back camera window. Silent support.

smartptr — Tue, 16 Dec 2014 10:06:40 GMT

Hello,

After a few weeks of using Z3 compact I noticed that the back cover is not well attached and there's some dust under the back camera window.

I sent the device to the service, and they say this is not covered by the warranty and I have to pay 225 €:

Electrical repair 133.20 EUR

Handling fee 51.60 EUR

Shipping 22.34 EUR

Mechanical repair 18.00 EUR

Total cost 225.14 EUR

I've already sent 3 messages asking for the clarifications with no response and also contacted via the chat service and the guy just terminated the session after saying "the phone is in the service and I cannot tell anything else".

What do you think I can do now? I'm going to contact all possible consumer support organizations and use some personal relations to contact the higher level of the service team.

Re: Dust under back camera window. Silent support.

Hampus — Tue, 16 Dec 2014 10:45:02 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that.
Unfortunately, you need to raise this with your local support team to check status and how to proceed with this in the best possible way:

http://support.sonymobile.com/global-en/contactUs/

Re: Dust under back camera window. Silent support.

smartptr — Tue, 16 Dec 2014 12:34:11 GMT

Thank you for your reply.

I have already tried to contact our local support team several times since last week. Today right after the post here I finally got a reply saying that my issue is under processing.

I am probably too impatient because of the high price being asked 🙂 So I hope we will solve the problem soon.

Best regards,

-Mikhail

Re: Dust under back camera window. Silent support.

Hampus — Tue, 16 Dec 2014 13:37:59 GMT

Thank you for the information. Glad to hear that you got a response from your local support team.

Re: Dust under back camera window. Silent support.

smartptr — Fri, 19 Dec 2014 09:04:21 GMT

Still nothing.

That's quite unexpected and disappointing.

Re: Dust under back camera window. Silent support.

smartptr — Tue, 30 Dec 2014 13:17:29 GMT

If you're wondering if I've gotten my phone back or any news, then no, still nothing.

Re: Dust under back camera window. Silent support.

smartptr — Tue, 13 Jan 2015 16:01:25 GMT

Since Sony doesn't really Care, I'm going to widely share my experience and ask the the consumer society for a help.

Re: Dust under back camera window. Silent support.

smartptr — Tue, 03 Feb 2015 16:08:35 GMT

The service didn't return me the SIM holder, so even after I got my phone back I cannot use it.

Thank you Sony so much. Should I ever by any sony, no way.