topic Re: Xperia Z1 keyboard problem in XPERIA archive

Xperia Z1 keyboard problem

RobbieMai — Fri, 09 Jan 2015 16:26:36 GMT

Hi everyone. I have an Xperia z1 an a few days ago i realize that while I'm writing a message, sometimes the keyboard doesn't work correctly, it writes anything else but not what I want to like if i were typing another keys and other times it doesn't react, keeps without function and freeze so I have to go out the aplication (Whatsapp, facebook, etc).

I hope you can help me, cause i went to a customer care center and they don't fix the problem.

nice day

Re: Xperia Z1 keyboard problem

Uliwooly — Fri, 09 Jan 2015 17:01:23 GMT

Are you using a third party keyboard?

Re: Xperia Z1 keyboard problem

Phy — Fri, 09 Jan 2015 17:02:40 GMT

It could be due to the apps you have mentioned. Have you tried uninstalling and reinstalling the apps.

Re: Xperia Z1 keyboard problem

RobbieMai — Fri, 09 Jan 2015 17:13:10 GMT

no, I'm using the normal keyboard, actually I'haven't change any configuration and I've onle accepted and installed the upgrades that phone shows.

When I went to the customer care center they did the hard reset so I reinstalled all the apps and the problem keeps

Re: Xperia Z1 keyboard problem

Uliwooly — Fri, 09 Jan 2015 17:30:06 GMT

And it only happens with specific apps?

Re: Xperia Z1 keyboard problem

RobbieMai — Fri, 09 Jan 2015 17:37:07 GMT

No, it happens sometimes but with any app (SMS, whatsapp, messenger) , thats why i think is about the keyboard and no the apps, so i search some upgrade to the keyboard app but i haven't find solution

Re: Xperia Z1 keyboard problem

dandy63 — Fri, 09 Jan 2015 18:06:21 GMT

Hi, could you try it in Safe Mode for a little while to see if the problem still exists...this will show up if any Apps are interfering...could be any app interfering

Re: Xperia Z1 keyboard problem

RobbieMai — Fri, 09 Jan 2015 18:15:48 GMT

Ok I'll try it for a while, thank you all guys and I'll keep in touch to tell you what happened

Re: Xperia Z1 keyboard problem

dandy63 — Fri, 09 Jan 2015 18:43:43 GMT

Sorry, meant to add the link

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Xperia Z1 keyboard problem

RobbieMai — Fri, 09 Jan 2015 18:47:34 GMT

Oh thanks ! :smileysmileythumbsup: