topic Re: Screen doesn't turn on in XPERIA archive

Screen doesn't turn on

Uugii — Mon, 27 Oct 2014 15:20:03 GMT

Hello, I have LT30p almost 2 years now and few days ago i drained my battery and charged, it was working normally few hours and suddenly the screen freeze and shut down. Since that i couldn't turn on my screen. i can hear notification sounds and my alarm, i guess my phone is working. Also it seems charging. I tried every compination. nothing works. the question is this only screen problem or software problem? is anyone had same problem? please help me

Re: Screen doesn't turn on

Uliwooly — Mon, 27 Oct 2014 15:25:03 GMT

Sorry to hear that, but that seems to be a hardware issue, and you will have to stop by your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Screen doesn't turn on

Uliwooly — Mon, 27 Oct 2014 15:35:53 GMT

You could DIY and replace the LCD, that doesn't warranty that it will work but it'll be cheaper

https://www.youtube.com/watch?v=4BtXZiVLtWc

check ebay for the spare parts

Re: Screen doesn't turn on

Uugii — Mon, 27 Oct 2014 15:36:32 GMT

I think so, but still hoped any other solution, thank you for your reply.

Re: Screen doesn't turn on

Jake-SonyXperia — Tue, 28 Oct 2014 05:41:46 GMT

Hi Uugil,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

it is possible that it may be software, you could try a software repair on the handset, however if this does not work, then I can only advise to get the handset to a service agent for repairs.

PC Companion repair instructions.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

I apologize for the inconvenience this may cause.