topic Re: USB Port keeps popping open! in XPERIA archive

USB Port keeps popping open!

SpaceJockey85 — Fri, 14 Nov 2014 18:59:11 GMT

I've sent the phone to Sony for repair and it passed it checks. It came back with the same software faults AND the USB port flap still pops open on it's own and according to Sony it passed it's checks. No idea what to do anymore?!?!

Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

Andy_Trugs — Thu, 16 Oct 2014 19:58:32 GMT

The Port cover/flap thing on the bottom left of the phone that covers the SIM card and keeps the phone waterproof keeps popping open on its own. I mean literally every time I push it closed, it falls open again within a couple of minutes. At first i thought it was that pull out FCC statement thing that was pushing it open but I've pushed that right in and am still getting the same problem. I've pushed the cover down hard, tried sliding my thumb along it to make sure it's completely sealed but no use. The phone is less than 2 weeks old so this is clearly a faulty cover or design flaw. Anyone else experiencing this or even better, have a fix?

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

Uliwooly — Thu, 16 Oct 2014 20:07:40 GMT

Contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

jonnyc999 — Thu, 16 Oct 2014 20:12:04 GMT

Happens all the time on my z2 have tried asking sony but no reply as of yet, typical

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

Uliwooly — Thu, 16 Oct 2014 20:17:43 GMT

Do you close the part with the plastic/cord first then the other end.

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

McMorgen — Sun, 19 Oct 2014 18:29:29 GMT

I have the same problem - my device for sure does not comply to the IP68 rating! I have a suspicion that the error is caused by a label sitting in the SIM compartment, which may have been left int he device from the Manufacturing unit. Im actually able to pull the label out from the devide until it extends approx. 2 inches out! I don't want to pull it out completely as I'm not sure if it is in there intentionally, but I'm sure my device would be able to remain IP68 sealed if it wasn't there.

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

eida33 — Sun, 19 Oct 2014 18:57:50 GMT

That's actually supposed to be there. Sony intentionally put it there so it is easier to identify the device's information and has nothing to do with your waterproof capability. If you're worried about putting it in water then test the pressure.

1) close the flaps
2) dial *#*#7378423#*#*
3) service tests/pressure sensor

4) Place it on a flat surface.
5) press on the screen with your finger, the pressure should rise
6) Open a flap, press, pressure should NOT rise like the previous step with the flaps closed.

7) If pressure rises when a flap is open, do NOT put it in water and take it to your local Sony service center.

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

JCHerrera — Wed, 22 Oct 2014 15:09:20 GMT

I have the same problem from the moment I open the box. I decided to not use it and I will return the product as I can not be bother to deal with such basic failure.

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

NicklasAndersen — Thu, 23 Oct 2014 17:10:19 GMT

I also have this problem with my brand new Sony Xperia Z3 Compact 😕

- The unit is almost only 2 weeks old, but I have just been in the store where I did buy it, and have now being told that it is being sent to Sony to get fixed. So hopefully then I get it back, I don't see this problem anymore

I do however think, that Sony should try to look into this problem, so no customers will get a faillure in their devices anymore, as being described. I have just been unlucky in this accidentally problem. Besides that, I'am very happy for this top modern Android phone from Sony. Keep up the good work Sony!

- Nicklas Skov Andersen

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

kayleemcd — Mon, 03 Nov 2014 03:38:48 GMT

I have had my Z3 for 4 days, pulled it out of my bag and the flap to the charging port and SD card was gone. Completely fell off and I don't know when or how. I have been told I cannot get a replacement phone because the piece is missing and it would have to be sent away for repair which means I would have no phone for weeks AND Sony will charge me a stupid amount for it to be replaced. It's clearly a design flaw and should be covered by warranty. It's a 4 day old phone that cost me $600 yet according to Sony I'm not entitled to any form of decent service or help

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

SpaceJockey85 — Tue, 04 Nov 2014 21:05:43 GMT

Do you have any pictures of what you mean by this?

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

SpaceJockey85 — Tue, 04 Nov 2014 21:22:30 GMT

Also are Sony actually replacing this fault? Has anyone received their replacement back with it having been fixed?

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

Uliwooly — Tue, 04 Nov 2014 22:12:22 GMT

Simple, you probably didn't closed it all the way and or you had something else in your pocker which got stuck to it and as you moved you ripped it off

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

YBRL — Sun, 09 Nov 2014 13:22:19 GMT

The USB/SD card flap also loses its sealing after some usage. At the very least it protrudes a bit more than necessary from the frame.

I've seen it happen on two different Z3 Compacts.

Just FYI

Re: Xperia Z3 Compact Sim Port Cover/Flap Keeps Popping Open

raman87 — Sun, 23 Nov 2014 13:57:19 GMT

I have also the same problem. Got new in the replacement but same issue with the new one also.

Please help

Re: USB Port keeps popping open!

khronoz — Sun, 23 Nov 2014 23:52:50 GMT

I also have this same problem and it's very annoying for me to have this happen to me again. I have an xperia z3 compact and the flap for the sim card keeps popping out on its own and I've only had the phone for 3 weeks now, my last xperia z1 did the same thing but it was the charging port that was coming undone.
I have the charging dock so I won't need to open the charging port but it's the sim card cover that's opening which is freaking crazy cause I never have to touch that port again after putting in my nano sim card.

Re: USB Port keeps popping open!

greg4king — Sun, 19 Apr 2015 10:01:52 GMT

I have exactly the same issue. The flap covering the USB port never closes properly. The rubber seal is always loose and doesn't start around the plastic cover, then this morning it fell off completely... I'd there anywhere to just buy a new plastic flap rather than send the phone away? I have to use it every day for work and don't have a replacement

Re: USB Port keeps popping open!

NoImNotSwedish — Fri, 01 May 2015 05:51:53 GMT

I have had the same problem with my Z3 USB flap.

It keeps on popping open .it tried the heating it up with a hair dryer trick .

It worked for a day.

I saw some where that you can buy a spare parts pack with all both covers .

But I'm not sure if the you tube video on removal and replacement is exact

Re: USB Port keeps popping open!

Taboo — Fri, 01 May 2015 09:59:41 GMT

I bought a couple of Z3C's for my wife and I, hers was perfect, mine had the problem of one of the covers not staying in place. It would go in, but within a few seconds would pop back out again.

DISCLAIMER: Don't blame me if you mess this up...

I used a very fine nail file and GENTLY rub it against the seal a couple fo times. Tried it again, it went in, and stayed in a bit longer but still came out. Gave it another little rub. Bingo, it's been perfect ever since.

A lot quicker than sending it off for repir

Re: USB Port keeps popping open!

AkiraYamamoto — Tue, 26 May 2015 13:24:02 GMT

Same here