topic Re: xperia z2 self cracking issue in XPERIA archive

xperia z2 self cracking issue

sajjadume — Mon, 27 Oct 2014 11:17:15 GMT

hi i want to buy xperia z2 but i am so confused after hearing its self cracking problem by heating up while making 4k video and playing games,,, kindly tell me is it realy happened or this has any solution bcoz i like z2 alot..

Re: xperia z2 self cracking issue

Thommo — Mon, 27 Oct 2014 11:28:01 GMT

Put it this way - There are probably or have been hundreds of thousands of these devices been sold and on here or around the net you see about a handful of people reporting issues, Some of these so called self cracking screen are because of the owner putting the phone in their back pocket and sitting on it then saying oh my screen cracked on it's own, I have the Z1 and Z Ultra and have no issues at all - A lot of these owners also place their phones in cases and when they want to remove their phone from said case then some force has probably been used and that will cause the screen to break because they have bent their phone - There are plenty of cases out there that don't require force - Just remember people will come up with the greatest excuses to deny their blame

Re: xperia z2 self cracking issue

hedrox87 — Mon, 27 Oct 2014 15:26:04 GMT

When we look closely you'll see the crack came from the charging port, so I would be more than 80% sure it was dropped with the usb cable connected... There is no other way to do that as mainboard is above NFC logo in the middle of the cover panel, in this situation the crack came from the USB port (steel) which doesn't bent from temperature this much to make the panel break.
The panels are too elastic to just crack in pocket, you can try yourself in any RTV/mobile shop with Z2's showed for customers.

Re: xperia z2 self cracking issue

Uliwooly — Mon, 27 Oct 2014 18:33:11 GMT

You can tell the point of impact

Re: xperia z2 self cracking issue

BBCarabina1 — Wed, 29 Oct 2014 12:14:13 GMT

Hello dear forum legend,

Please do no not confuse the guy that asked a question.

Sony Xperia Z's do crack (Z,Z1, and also Z2)

I have a picture of mine here which cracked after 1 month of use

I would also like to add that I did not sit on it or drop it not even once (if it would have suffered shocks the crack would have had shards and would be similar to a spider web, with cracks radiating from the point of impact, not in a single almost perfectly right line without any shards)

The potential buyer might want to know that my case is not even singular (some more pics gathered from the internet)

The simple matter of the fact is that while some other manufacturers might recognize the pattern i have outlined with my montage, SONY does not! And so any attempt to get your phone repaired under warranty is futile. What is more, the good guys at SONY will also void your warranty, so should any other defects appear after you repaired the screen with your own money, the warranty will not cover them...

So, to the guy who wanted to know if he should buy an xperia z:

- They are great phones while they work

- Fingers crossed you won't experience de display issue (odds should be in your favor)

Re: xperia z2 self cracking issue

Usmab — Mon, 10 Nov 2014 09:05:59 GMT

100 percent agree. do not buy the phone. i had my phone placed on the dashboard of car. and when i had to use it. there was a crack on screen. it was a most strange thing . i have ever seen with a smartphone. I search for reason and find out heat is issue. I live in Sweden and we use heaters in car in this time of year. it has been three 5 days i bought it new. the phone screen crack without even in use or falling. so not only 4k videos. anykind of heat would break screen. so guys if u gonna buy it do not buy it and if you have bought it. do not watch hot content on phone

Xperia Z2 self cracking is a design flaw(theory)

Usmab — Mon, 10 Nov 2014 13:59:04 GMT

I bought Xperia Z2 a week ago. and it got a crack in the front screen. when it was on my car dash board(a place where all mobiles usually rest in car. I started searching how did it happen and it was not hard to find the reason.I search for the reason on web and find out that heat issue and recognize. I had my heater on as usuall for all mobiles

no reason has been published by Sony yet. so I decided to look for the reason. I have come to a conclusion which is

the problem is caused by neither 4k nor heat generated by the mobile alone. the reason is its design. its exciting features are actually the reason of it. you could certainly combine diffrent features but there are some limits for everything.the mobile is waterproof. and it has glas front and back. and it has a quadracore processor. everyone knows glass is a poor conductor of heat. now with such high speed processor and other functions like 4k. generation of heat is normal but the heat cannot be descipated from the mobile as in normal smart phone. since the glass resist the transfer of heat.

since the mobile is waterproof and when all the flaps are closed. the air inside the compartment started to expand and get no place to escape from the device. resulting in increase of pressure inside the device. and at a certain pressure it just form a crack in either the front or rear glas and escape.

it could be probably fixed by a metal back or taking back the claim of waterproofing and leave some port open so that the air had a place to escape. or some other way of heat exchange.

I will be waiting for a reply from Sony. hope the answer would be based on researh not like their product being launched without research.

Re: Xperia Z2 self cracking is a design flaw(theory)

Thommo — Mon, 10 Nov 2014 14:39:55 GMT

Here's a reply stop spamming the forum

Re: Xperia Z2 self cracking is a design flaw(theory)

Usmab — Mon, 10 Nov 2014 14:47:18 GMT

well there was no inappropriate word or spam in text but its a shame on your reply. do your reply suggest that you do not have any logical answer?

Re: Xperia Z2 self cracking is a design flaw(theory)

Usmab — Mon, 10 Nov 2014 14:58:14 GMT

the perfect reply to your reply would be stop spamming the smartphone market.

Re: Xperia Z2 self cracking is a design flaw(theory)

Thommo — Mon, 10 Nov 2014 15:00:40 GMT

I really can't be bothered - Your post was moved so you created a new thread and that was moved so yes stop spamming the forum - Simple

Re: Xperia Z2 self cracking is a design flaw(theory)

Usmab — Mon, 10 Nov 2014 15:17:17 GMT

well fix the problem with the device you are selling. you can move the post to where ever you want. i least care about it.. you are fooling people in this forum as well. like you are fooling with your device.

Re: Xperia Z2 self cracking is a design flaw(theory)

Thommo — Mon, 10 Nov 2014 16:35:14 GMT

I sell - you must have me mixed up with someone who works for a living - I've served my time, literally served my time for Queen and country and now I kick back and enjoy my semi retirement and let others work for me in my company which has nothing what so ever in any way shape or form anything associated with Sony

Re: xperia z2 self cracking issue

Usmab — Tue, 11 Nov 2014 00:00:53 GMT

dear do not take discussion away from topic. you are representing Sony. so when someone write you. its not personal.its company you represent. I wrote a genuine question and instead of reply to that you took me elsewhere . please reply if you have answer to the origional question.because who you are really do not mater. consult with your company and come up with an answer

Re: xperia z2 self cracking issue

Uliwooly — Tue, 11 Nov 2014 01:23:08 GMT

Neither thommo nor myself represent Sony, this forum is for us, users to help each other, you cracked your the rear panel on your phone and that **bleep**, but that doesn't mean you have to take it out on us, or the forum, there are forum rules, and you are breaking them, you have to contact Sony directly or you can replace the panel yourself, it's not that complicated, either or, contact your local Xperia care

Re: xperia z2 self cracking issue

Uliwooly — Tue, 11 Nov 2014 01:23:28 GMT

Contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: xperia z2 self cracking issue

sherif — Tue, 11 Nov 2014 02:05:19 GMT

well iam wondering why you gentelmen spend all that time and effort for nothing in return, but anyway in my own opinion you are the one who are spamming the forum saying same things all over and over in all threads like if anyone having a hardware issue you would say mostly its thier fault .if someone don`t like an update you will say that you like it and others do , .. spamming defending sony isn`t that good , let the normal users reply , they aren`t legends!
accept my opinion regards

Re: xperia z2 self cracking issue

sherif — Tue, 11 Nov 2014 02:28:28 GMT

And he said he want a reply from sony, then a forum legend said ( here is a reply) which obviously means he represents sony, while another forum legend said that they don't represent sony. A Normal user like me would get confused.

Re: xperia z2 self cracking issue

Usmab — Tue, 11 Nov 2014 06:52:48 GMT

not confused actually too much confused. we are on sony official support forum. if you post something here you get reply from normal users not Sony officials. and nobody representing Sony actually care at Xperia care. I Request the legands to please explain so we can figure out that we are at wrong forum. if they donot represent sony who represent sony at this forum and why dont he or she replies

Re: xperia z2 self cracking issue

Uliwooly — Tue, 11 Nov 2014 06:55:10 GMT

It's all about helping others, some call it Karma, some call it being passionate some other just call it doing good w/o expecting anything in return.