topic Re: Ghost call in XPERIA archive

Ghost call

Ekkakon — Fri, 14 Nov 2014 09:44:59 GMT

For no reason , from time to time, my Xperia Z3 starts ringing and keeps doing that until I restart the phone .

Though there is no incoming phone call, no alarm set, nothing. It`s just ringing. I can use the touch screen and hard buttons, but I can`t stop that Sony ring tone to sing .

I bought the phone exactly 1 month ago, simfree, from Amazon .

Any help ? Anyone having the same problem ?

Re: Ghost call

Hampus — Fri, 14 Nov 2014 10:11:52 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you go to Settings > Personalization > Manage notifications > the tab "All" > In the top of this list, you may find "Disabled". If you have things that are disabled here, enable them and restart the phone to see if the same behaviour appear.

Re: Ghost call

Ekkakon — Fri, 14 Nov 2014 10:21:26 GMT

I`ve just double checked what you suggested . No, all those things under the "All" tab are already ticked . I presume this means they are active .

Any other ideas for me ? Thanks.

Re: Ghost call

Hampus — Fri, 14 Nov 2014 11:16:09 GMT

How often does the phone ring? Perhaps you could boot the phone into safe mode to see if same thing occurs:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Ghost call

Ekkakon — Fri, 14 Nov 2014 11:27:51 GMT

Happened 3 times within 1 month .

Unfortunately I`ll not be able to keep my phone in safe mode for days or weeks to see if this problem comes back or not. I still have apps to use on a regular basis .

But probably a technical team from Sony has some "tools" to look into any bug problem, isn`t it ? I think this would be a professional approach to this issue . Submitting a log file to a technical team to be analysed ...

Re: Ghost call

mrylsn — Sat, 22 Oct 2016 06:14:05 GMT

Could you fix the problem? I have the same one and don't know how to handle it.