topic Re: Headset/Earbuds with Mic in Call Problems in XPERIA archive

Headset/Earbuds with Mic in Call Problems

MrBeanz — Wed, 07 Jan 2015 22:21:53 GMT

I'm experiencing an issue with my Xperia Z3 when handling calls with earbuds and a mic. When in a call, the mic picks up the sound as it should be, however instead of just sending that sound to the person on the other end of the line, it is also sending it right back into my own ears. It's extremely distracting to hear my own voice a split second after I am speaking.

I have tested this with many different earbud/mic combinations. I have a basic Panasonic set, Apple Earpods, and Bose QC20 which all work perfectly fine on other phones (Apple and Android). However, when any of these are used with the Xperia Z3, it sends the sounds picked up by the mic straight back to my own ears.

Any suggestions? Is anyone else experiencing this same behavior?

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Wed, 07 Jan 2015 22:42:26 GMT

Also, if someone could confirm that they definitely DON'T have this problem, I'd appreciate that as well. I'm just trying to figure out if this is normal behavior for this phone or not. I don't know anyone else who owns a Z3.

Re: Headset/Earbuds with Mic in Call Problems

Thommo — Wed, 07 Jan 2015 22:51:53 GMT

You need to contact Xperia care who maybe able to give more precise compatibility info on this for you http://www.sonymobile.com/global-en/support/contact-us/

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Wed, 07 Jan 2015 23:16:46 GMT

Hi Thommo, appreciate your response.

Using a headset with an in-line mic is a pretty universal feature at this point that isn't really something that is vendor specific. I've used those same earbud/mics with such devices as a Nexus 4, Nexus 5, Moto X 2014, iPhone 5s, and others and they all work fine. The one constant is the Xperia Z3 which doesn't work with any of them. I just find it hard to believe that it would be an issue of compatibility.

Re: Headset/Earbuds with Mic in Call Problems

Thommo — Wed, 07 Jan 2015 23:29:17 GMT

I honestly don't know but with changing times the CTIA jack pinouts do change due to noise cancelling hence check compatibility

Re: Headset/Earbuds with Mic in Call Problems

Lord_viridis — Thu, 08 Jan 2015 23:52:05 GMT

Hi,
Try going into settings, call, and set the following :

Tty off
Hearing aid off
Microphone noise suppression off
Speaker enhancement on.

Also try setting the network to 2g only to see if it is a network issue.

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Sat, 10 Jan 2015 07:49:37 GMT

Hi Viridis - Thanks for your reply.

I did try running through and setting all manner of the call settings and did try those settings as you suggested. No help unfortunately.

I also disabled the data entirely (no mobile data and no wifi) and still the problem persisted.

I wonder if a connector in the headphone port itself has been reversed or something, or I wonder if perhaps the software on my device is corrupt in some very minor way.

Audio functions fine, left/right stero comes through properly over the headset. The device is clearly getting the audio input via the in-line mic properly as the person on the other end of the line can hear me just fine, and I've tested in-line mic separately via an audio recording app.

It's just that when a phone call gets engaged, the phone believes it needs to send the audio from my own mic straight back to my own headset. It's really strange.

Re: Headset/Earbuds with Mic in Call Problems

JoelRaj — Sat, 10 Jan 2015 08:11:14 GMT

Did you also check if the slow talk is off on the same settings

Re: Headset/Earbuds with Mic in Call Problems

JoelRaj — Sat, 10 Jan 2015 08:12:03 GMT

And it's just earphones right??? You handle calls just fine without earphones... Right???

Re: Headset/Earbuds with Mic in Call Problems

JoelRaj — Sat, 10 Jan 2015 08:13:43 GMT

Also check... Sound--- Audio Seetongs--- headphones and mic sensitivity

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Sat, 10 Jan 2015 08:14:13 GMT

That's correct, phone calls work fine when speaking directly into the phone without a headset.

Slow talk is off.

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Sat, 10 Jan 2015 08:15:10 GMT

Yeah, I also checked those sensitivity settings. Tried switching from auto to low, medium and high. No change unfortunately.

Re: Headset/Earbuds with Mic in Call Problems

Lord_viridis — Sat, 10 Jan 2015 16:47:33 GMT

Also make sure in sound settings, that noise cancelling headset is not the active headphone selection.

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Sat, 10 Jan 2015 18:13:21 GMT

Hi Viridis, yes, I have it set to general headset. Although perhaps it's worth mentioning that I do own the Sony MDR-NC31EM active noise canceling ear buds, and even those send all the audio picked up by the mics right back to my ears during calls.

Re: Headset/Earbuds with Mic in Call Problems

Lord_viridis — Sat, 10 Jan 2015 21:09:34 GMT

To confirm for you, I definitely do not have that problem.
Maybe get it looked at by Xperia care.

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Sat, 10 Jan 2015 21:40:21 GMT

Thanks Viridis, that's actually extremely helpful to know that. I don't know anyone else who has this phone.

Thanks!

Re: Headset/Earbuds with Mic in Call Problems

JonJ — Mon, 12 Jan 2015 21:38:29 GMT

Hey!

I have the same problem. It's really frustrating to get the talk-back audio represented in your own headset. Dunno what to do about it. I just bought a new pair of earbuds, Sennheiser CX 5.00G. Hope they work better....

Also wanna mention that my headset controls/buttons do not work as they should. Mid-button raises volume instead of play/pause.. and can't take/end calls either. Seems to be a problem with third party headset compatibility??

Z3 Model: D6603

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Tue, 13 Jan 2015 03:46:23 GMT

I ended up calling Xperia Support. I explained the issue and they offered to service my phone under warranty for free without question. So we'll see if it comes back performing as it should.

On a side note, I used Sony's PC Connection software to perform a full repair on the phone software, and this did not resolve the issue either.

Re: Headset/Earbuds with Mic in Call Problems

JonJ — Thu, 15 Jan 2015 14:36:10 GMT

Please let me know if they could repair your phone. I talked to xperia support and they told me that it's supposed to be like that.

I would like to have the option to turn it off anyway since it doesn't feel good for me to hear myself and the environment I'm in "twice"..

Re: Headset/Earbuds with Mic in Call Problems

MrBeanz — Fri, 16 Jan 2015 04:58:02 GMT

There is no way that is normal behavior. I've used multiple revisions of iPhones, Nexus 4, Nexus 5, Moto X 2014, Galaxy S3, various HTC devices, and now the Sony Xperia Z3. And no device has behaved like this except for this phone, not to mention, Viridis already confirmed that his Xperia Z3 does not have this problem.

I'd say call them back, talk to a different support rep and explain the situation again.