topic Re: missing google play app from phone in XPERIA archive

missing google play app from phone

markus19911 — Fri, 24 Oct 2014 08:36:25 GMT

my xperia z1c had the app before, but after an authorized service center replaced my phone's board due to damage, the app went missing... it's supposed to be a built-in app, now i can't download apps from google.....can anyone help me?

Re: missing google play app from phone

_alexdon_ — Fri, 24 Oct 2014 08:36:57 GMT

Settings-apps-all,scroll down as it might be disabled.

Re: missing google play app from phone

markus19911 — Fri, 24 Oct 2014 08:49:47 GMT

i cant find it, i even tried to download it but installation always fail

Re: missing google play app from phone

_alexdon_ — Fri, 24 Oct 2014 08:52:04 GMT

This is strange,where are you from and where did you have it repaired?

Re: missing google play app from phone

markus19911 — Fri, 24 Oct 2014 08:55:14 GMT

philippines.. unfortunately, i only noticed this 2 days after the repair, i'm in canada now and internet is my only way to solve this problem...i hope

Re: missing google play app from phone

Uliwooly — Fri, 24 Oct 2014 08:56:34 GMT

if its a chinese Xperia it won't have Google apps, does it has Gmail, youtube? also under settings > apps > make sure to swipe to ALL

Re: missing google play app from phone

_alexdon_ — Fri, 24 Oct 2014 08:56:47 GMT

Is your device rooted?

Re: missing google play app from phone

markus19911 — Fri, 24 Oct 2014 08:59:25 GMT

it hass gmail and youtube preinstalled but youtube wont work without google play... what do you mean by "rooted" ?

Re: missing google play app from phone

_alexdon_ — Fri, 24 Oct 2014 09:05:46 GMT

It means you have access to modify system files.I guess you are not.Perform a software repair:

http://www.sonymobile.com/gb/tools/pc-companion/

Re: missing google play app from phone

markus19911 — Fri, 24 Oct 2014 09:11:26 GMT

finished installing it on my laptop, now i guess what's left is to click and and click and click til everything's ok nyahh

Re: missing google play app from phone

_alexdon_ — Fri, 24 Oct 2014 09:17:34 GMT

I hope it will help.

Re: missing google play app from phone

markus19911 — Fri, 24 Oct 2014 09:56:42 GMT

no use man, thanks anyway

Re: missing google play app from phone

Uliwooly — Fri, 24 Oct 2014 10:19:24 GMT

You must take it back to your local Xperia Care ASAP

http://www.sonymobile.com/global-en/support/contact-us/