topic Re: Broken Screen in XPERIA archive

Broken Screen

aamitai — Mon, 05 Jan 2015 07:32:03 GMT

I purchased the device in Switzerland last month.

The device has not fallen and was not got hit.

but to my surprise Suddenly I found that the screen is broken.
Really disappointed and frustrated.

Re: Broken Screen

Thommo — Mon, 05 Jan 2015 07:35:05 GMT

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Broken Screen

Uliwooly — Mon, 05 Jan 2015 07:42:50 GMT

You have 2 options

1. Thommo's suggestion

Or

2. DIY it'll be a lot cheaper but you will void your warranty

Re: Broken Screen

aamitai — Mon, 05 Jan 2015 09:16:12 GMT

If i return my device to the place of purchase, what do u think they would do?

Re: Broken Screen

dandy63 — Mon, 05 Jan 2015 09:20:48 GMT

Hi, they would inspect the phone to determine if it was accidental damage or indeed a manufacturing fault.......then they can inform you of the costs involved etc........it is best to speak to them yourself i'm afraid

Re: Broken Screen

Thommo — Mon, 05 Jan 2015 10:27:40 GMT

Also some stores like here in the UK have there own service centres in store plus your contract of sale is with the place of purchase and often will be repaired sooner and any packaging costs will be covered by them and not you