topic Re: Xperia Z2 unresponsive in XPERIA archive

Xperia Z2 unresponsive

poison15ivy — Tue, 09 Dec 2014 13:47:58 GMT

From time to time screen WON'T TURN THE KEYBOARD JUST FLASHES AND NOTHING HAPPENS (I am trying over 5 minutes to type here in landscape mode and finally I gave up as the keyboard never shows up)

Screen sometimes freezes or gets cropped or sometimes like in the picture (screenshot), tried factory reset and still no use

Re: Xperia Z2 unresponsive

poison15ivy — Tue, 09 Dec 2014 13:50:56 GMT

http://i57.tinypic.com/2vxhg1j.png

Re: Xperia Z2 unresponsive

Thommo — Tue, 09 Dec 2014 14:02:14 GMT

Try performing a system repair as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Xperia Z2 unresponsive

poison15ivy — Tue, 09 Dec 2014 14:06:02 GMT

Tried, no use, just got worse
(did this because of other problem and got even another one)
Windows 7 64-bit

Re: Xperia Z2 unresponsive

Thommo — Tue, 09 Dec 2014 14:08:18 GMT

You said you tried a factory reset but not a system repair which are different

Re: Xperia Z2 unresponsive

poison15ivy — Tue, 09 Dec 2014 17:53:33 GMT

I tried factory reseting (in settings)
And even "repairing" with pc companion and still got stuck with 4.4.2 version and with this glitches

Re: Xperia Z2 unresponsive

Thommo — Tue, 09 Dec 2014 18:28:23 GMT

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z2 unresponsive

Xperyan — Tue, 09 Dec 2014 20:59:36 GMT

@poison. I have similar problem in 4.4.4 with the xperia , Minuum and swift key Keyboard.
Now I only have xperia and Minuum installed but problem exists even when xperia is the only keyboard installed.
Don't know if this will work for you or not but restart (or restarts) normally will temporarily solve my problem.

Re: Xperia Z2 unresponsive

poison15ivy — Wed, 17 Dec 2014 21:41:00 GMT

nope, didn't solve, and most frustrating problem is WIFI

that won't turn on after using tethering

when I turn off tethering and I try to switch on wifi nothing happens, **bleep** sony, every geberation is getting worse, Xperia Z was simply best as it now looks

Re: Xperia Z2 unresponsive

sebastian777 — Thu, 18 Dec 2014 05:56:57 GMT

My phone has very separated edges, this cant be water proof, and the jack 3.5 moves when i use it, this is a shame, how could this looks so good but all we know is just that, good looking and thats all, give me one new!

Re: Xperia Z2 unresponsive

dandy63 — Thu, 18 Dec 2014 08:39:49 GMT

@sebastian777 wrote:
My phone has very separated edges, this cant be water proof, and the jack 3.5 moves when i use it, this is a shame, how could this looks so good but all we know is just that, good looking and thats all, give me one new!

Hi, there should be gaps between the glass & the surround edge/bezel....you would not want the glass tight up against it simply for expansion etc...if you do a SEARCH there are lots of posts explaining this.

With regards to the headphone jack....you should contact your local XPERIA CARE CENTRE to discuss this as it obviously requires attention.

Good luck :smileysmileywink:

Re: Xperia Z2 unresponsive

poison15ivy — Thu, 18 Dec 2014 08:59:05 GMT

what do you mean by "separated edges" ?

Re: officially the worst sony xperia

poison15ivy — Thu, 08 Jan 2015 11:52:12 GMT

As I was unable to create the post AND WRITE THERE using the mentioned device, and I stilled not hear from Sony after sending them an email, I think this is last of Sony for me. Even flap on the SD card (and I used it almost like with gloves and still getting screwed up)

Re: officially the worst sony xperia

Thommo — Thu, 08 Jan 2015 11:57:22 GMT

We are a user led support forum so not sure what it is you expect to be told as a reply - If you are unhappy then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: officially the worst sony xperia

poison15ivy — Thu, 08 Jan 2015 15:51:05 GMT

I sent an email and again waiting for their response.
Thank You for the link

Re: good bye sony

poison15ivy — Tue, 24 Feb 2015 11:02:12 GMT

Every time I sent my device back they just returned it with more and more unresponsive items or items that broke, last time I even got back my phone that can not use full power (way too laggy and can not even use call nor messages after it came back)

I do not beleieve what is Sony doing to me!?