topic Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update in XPERIA archive

Can not download updates or from Play Store since 10.5.1.A.0.238 update

arsenal_mjh — Wed, 22 Oct 2014 18:23:52 GMT

Hi,

Hoping someone can help.

Since updating my Xperia tablet to the latest version of Android, supplied by Sony, I'm unable to download from the Play Store or from within the Xperia Update app.

I tried all sorts of suggestions, including clearing cache on the Play Store app, clearing date, uninstalling updates and reinstalling the Play Store update. Clearing the cache on the download manager.

I have also factory reset the device, which fixed it for 2 week's, but it's back to not downloading again (it's also very unresponsive).

Looking for ideas, don't fancy factory resetting it every few weeks.

Thanks.

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Wed, 22 Oct 2014 18:25:19 GMT

That seems to be an app acting up, do you have any taskiller? antivirus?

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

arsenal_mjh — Wed, 22 Oct 2014 18:33:35 GMT

No AV or task killer installed.

I did have an AV (AVG), but I never reinstalled it after factory resetting.

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Wed, 22 Oct 2014 18:34:36 GMT

You can try removing the google account > reset your phone > re-add the account and try again

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

arsenal_mjh — Wed, 22 Oct 2014 18:45:45 GMT

Tried that, no joy. Also tried readding my Sony account.

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Wed, 22 Oct 2014 18:46:59 GMT

Quite odd, you might want to repair your phone with PCC and try again

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Wed, 22 Oct 2014 18:47:41 GMT

Boot on safemode and check again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

arsenal_mjh — Wed, 22 Oct 2014 19:56:00 GMT

Tried booting in safemode, but still not able to download.

This is rather annoying.

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Wed, 22 Oct 2014 20:04:57 GMT

Repair your phone with PCC and report back

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Wed, 22 Oct 2014 20:05:26 GMT

This might be a dumb quesiton, but your internet connection (wifi/data) its working fine right?

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

arsenal_mjh — Wed, 22 Oct 2014 20:41:39 GMT

Wouldn't factory resetting be the same as repairing?

Internet is fine, posting this using the offending tablet 🙂

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Wed, 22 Oct 2014 21:00:48 GMT

repairing will re-install the latest update, but it might work to just factory reset

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

arsenal_mjh — Wed, 22 Oct 2014 21:10:41 GMT

That's what is strange, I did already factory reset the tablet, but after two weeks the issue returned. I'll try the PCC, to see if that makes any difference. Think I'm edging towards a call to Sony, it seems my tablet doesn't like their latest update.

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Wed, 22 Oct 2014 21:18:54 GMT

If PCC doesn't work do contact Sony directly but this issue might be a google issue.

http://www.sonymobile.com/global-en/support/contact-us/

I have a suggestion.

repair your tablet with PCC > create a new google account > test the playstore > reset your phone > add your regular google account and check again.

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

arsenal_mjh — Thu, 23 Oct 2014 17:35:39 GMT

The strangest thing has happened. Picked up my tablet this evening and apps have updated. I'm now able to download again. Plus the unresponsiveness has gone. Very weird!!!

Re: Can not download updates or from Play Store since 10.5.1.A.0.238 update

Uliwooly — Thu, 23 Oct 2014 17:43:13 GMT

That's quite odd but I'm glad its working now