topic Re: Unable to make calls due to error msg in XPERIA archive

Unable to make calls due to error msg

jungi — Wed, 13 Aug 2014 15:06:55 GMT

Problem Summary - The process com.android.phone force closes sporadically, sometimes during a call, or sometimes while trying to for no apparent reason.

This is the Force Close message I get - The process com.android.phone has stopped unexpectedly. After the process force closes, the phone loses network connectivity. Waiting for a few minutes, sometimes, restores network connectivity other times I have to restart the phone.

I have tried a hard reset, and have reset my factory settings twice as well, but the problem persists. I tried the same SIM card on a samsung phone, and there were no issues with it. I have had the same SIM for the past 2 years on different phones, and have had no problems. And this happens 5 or 10 times in a day, on an average. Also, this seems to have started after the kitkat update.

Please increase this issue's priority and provide a fix as soon as possible. And if there is a workaround that you can suggest now, please do so.

Re: Unable to make calls due to error msg

Sam — Thu, 14 Aug 2014 04:00:22 GMT

Given the nature of the problem and what you have tried to do to fix it so far, I would advise attempting a software repair as this is not a common issue with this handset:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: Unable to make calls due to error msg

Marcin108 — Mon, 18 Aug 2014 01:34:51 GMT

I have the same problem since I got the phone some 10 days ago. After I got it I have updated all the software.

Still: I get this problem from start.

Do you really expect that software repair would help?

...and will any settings or data be lost during this repair process? PC companion suggests so...

If yes: will backup via PC Companion make it so that after repair and restore from backup all my data, apps and their setting would be reinstated to the status right before th backup and repair with no need for any additional actions to reinstate?

Cheers

Re: Unable to make calls due to error msg

Sam — Mon, 18 Aug 2014 02:30:31 GMT

Yes it will reset the phone, however if you click on the backup & Restore option on the PC Companion software you will be able to back up most of your content prior to this.

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Re: Unable to make calls due to error msg

Marcin108 — Mon, 18 Aug 2014 03:26:15 GMT

Before I do this:

jungi, did you do softyware repair and the problem is solved now...?

Cheers

Re: Unable to make calls due to error msg

Sam — Mon, 18 Aug 2014 03:35:11 GMT

I don't have the problem, I am just offering you advice on a likely way to resolve the problem.

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Re: Unable to make calls due to error msg

Marcin108 — Mon, 18 Aug 2014 04:02:46 GMT

Sorry - it was ment for jungi:

Before I do this:

jungi, did you do softyware repair and the problem is solved now...?

Cheers

Re: Unable to make calls due to error msg

Juozias — Mon, 18 Aug 2014 11:07:34 GMT

Hello, I've had the same issue that started occuring as soon as I've updated to 4.4.4. I've just tried the repair method and so far things are looking good. The issue doesn't seem to happen anymore and the phone feels much smoother, I guess that was expected after doing a refreshing repair. So far so good, will keep an eye for that nasty error.

Re: Unable to make calls due to error msg

Marcin108 — Tue, 19 Aug 2014 12:42:11 GMT

Hi ,

I did it too and so far so good - the phone and contacts do not terminate with error.

But the whole process, including restoring apps and settings, took me some 5-6 hours 😞

Backup restore froze at least 5 times and had to be restarted.

I had to reinstall apps and say hal of settings manually.

So some mixed feelings after all...

Cheers

Re: Unable to make calls due to error msg

jungi — Sat, 13 Sep 2014 20:23:59 GMT

Thanks a lot for everyone's responses. After gruelling 6 hours backup and restore my phone was working fine for few days.. then the problem started reappearing. I restored my phone twice more but still the problem persists.

NEED HELP!!

It has been less than an year since I bought the phone na dit is causing me a lot of trouble and frustration.

Re: Unable to make calls due to error msg

jungi — Sat, 13 Sep 2014 20:25:43 GMT

It worked for few days but the issue is back even after restoring phone twice. Need help. Can the phone be replaced since it should be under manafacturer's warrenty?

Re: Unable to make calls due to error msg

jungi — Sat, 13 Sep 2014 20:26:21 GMT

Thanks Marcin 108. it worked for few days but the problem is back :(:(

Re: Unable to make calls due to error msg

Marcin108 — Tue, 16 Sep 2014 00:36:33 GMT

Sorry to hear that. For me, after the software repair, it worked fine - the problem did not come back...