forgotten screen lock password and security question

navi_k — Wed, 08 Oct 2014 04:25:39 GMT

hi..

I am using xperia e 15a and it is locked and asking for security answer which I have forgotten. Is there any way from which I can get my device working?

Re: forgotten screen lock password and security question

_alexdon_ — Wed, 08 Oct 2014 04:28:34 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

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forgotten screen lock password and security question

Re: forgotten screen lock password and security question