topic Re: I have another problem in XPERIA archive

I have another problem

dodohima — Thu, 11 Sep 2014 11:04:40 GMT

the mobile is turn on but when i tried to open the screen it was black !!! and nothing is work so i restart it and it worked , this problem happend 2 times ?? what i should to do ?????

Re: I have another problem

Alexander1 — Thu, 11 Sep 2014 14:53:53 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It's hard to say what may cause the issue. I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: I have another problem

dodohima — Thu, 11 Sep 2014 15:17:34 GMT

For how long should i stay on the safe mode

Re: I have another problem

_alexdon_ — Sat, 13 Sep 2014 08:54:35 GMT

A couple of days and see if the problems occurs again.