topic contacts picture bug in XPERIA archive

contacts picture bug

mosu — Wed, 10 Sep 2014 07:38:44 GMT

My mom just bought her xperia t2 last weekend and last night she ask me how can she put pictures of her friends in her contacts. so i was experimenting with the phone and the problem i had was when i select a picture in her albums the picture is in portrait and when i select it and go to crop mode the picture becomes landscape. it is really weird cause i never encountered this kind of bug in our experia phones. any comments about this??? anyone has encounter this bug? or i just have to do something like in setting?

Re: contacts picture bug

s4alon — Wed, 10 Sep 2014 07:44:00 GMT

I just tried that again but no problem like that., try to backup contact first and clear data and cache and restore that again.

after that try it again.

Re: contacts picture bug

Rickard — Wed, 10 Sep 2014 08:21:31 GMT

We are aware of this issue. I escalated it internally some time ago.
At the moment i recommend that you take the picture in landscape if you want to use it as a contact picture. If you have an existing picture you want to use you could also copy it to your computer and then add it to the contact from mail.google.com -> Contacts.

Re: contacts picture bug

s4alon — Wed, 10 Sep 2014 08:32:29 GMT

So that's the cause

I never tried with portrait one but sure it'll happen

thanks rickard

Re: contacts picture bug

Rickard — Thu, 11 Sep 2014 14:09:29 GMT

I tested it with the new software that's rolling out for T2 Ultra Dual now and the issue is fixed for T2 Ultra Dual now.