topic Re: exchange email HTML not displayed in XPERIA archive

exchange email HTML not displayed

SonGuy — Sun, 05 Oct 2014 16:38:19 GMT

Just have my Z3C for a couple of days.

I installed my exchange account on the phone and sync of agenda, contacts and email seems to work.

Only for email I have the problem that HTML messages are not displayed blanc text box), plain text messages are displayed and attachments can be downloaded.

On my old samsung galaxy S3, my emails are displayed perfectly so I think it is not the outlook exchange server that is to blame.

Re: exchange email HTML not displayed

Uliwooly — Sun, 05 Oct 2014 16:52:17 GMT

Are you using the Email app or another app? if the former, do you have an option to show HTML?

Re: exchange email HTML not displayed

SonGuy — Sun, 05 Oct 2014 18:04:12 GMT

I am using the standard email app

Re: exchange email HTML not displayed

SonGuy — Sun, 05 Oct 2014 18:05:42 GMT

I am using the standard email app and there is no option to download the HTML (if there is an attachment, the option to download the attachment is dispalyed and works)

Re: exchange email HTML not displayed

Uliwooly — Sun, 05 Oct 2014 18:05:54 GMT

Do you get the option to show full HTML?

Re: exchange email HTML not displayed

SonGuy — Sun, 05 Oct 2014 18:10:33 GMT

No I dont get or at least I dont see that option

Re: exchange email HTML not displayed

Uliwooly — Sun, 05 Oct 2014 18:23:46 GMT

http://talk.sonymobile.com/t5/FAQ/E-mail-and-Exchange-Active-Sync/m-p/347964#U347964

Re: exchange email HTML not displayed

SonGuy — Sun, 05 Oct 2014 19:25:52 GMT

thanks for the information, the installation is automatic through my corporate active sync (identically to how it was done on my Samsung SIII). Cant really find the solution in the link you provided.

Re: exchange email HTML not displayed

SonGuy — Mon, 06 Oct 2014 20:36:43 GMT

installed nine mail app and that works perfect!

Re: exchange email HTML not displayed

Uliwooly — Mon, 06 Oct 2014 21:26:09 GMT

I'm glad that you figured out a way to get it to work

Re: exchange email HTML not displayed

SonGuy — Thu, 16 Oct 2014 10:13:28 GMT

Still a bit disappointing that exchange server doesnt work with the standard email app. I hope Sony will fix this if they want to position the xperia Z3compact for professional use which should be the case in view of its price

Re: exchange email HTML not displayed

gtop — Thu, 16 Oct 2014 16:56:33 GMT

All my Exchange accounts work just fine on the Z3C, with all formats including HTML. If they didn't, it would be going back to Sony pretty sharpish!

So it may be worth investigating further why HTML messages aren't displaying correctly on yours.Perhaps speak with your Exchange server admin for some more info?

Re: exchange email HTML not displayed

SonGuy — Mon, 20 Oct 2014 20:01:50 GMT

Done that and guess what, admin says that exchange server works on every other phone (it indeed works on my old samsung S3) and it works on nine app on the sony compact, so it must be a Sony problem...

Re: exchange email HTML not displayed

arjaankunst — Wed, 22 Oct 2014 20:11:55 GMT

Since I use the Z3 for business I cannot use all the alternate mail programs; I don't want an ad in my business mail

I feel really ripped.

Re: exchange email HTML not displayed

Pete74 — Mon, 01 Feb 2016 05:18:57 GMT

Same on the Sony Xperia Z5 html emails do not display just a blank screen with the address of the sender. Haven't been able to find a fix so I have installed Blue Mail. Hope this helps out