topic Display Problem on m2 dual in XPERIA archive

Display Problem on m2 dual

Harish132633 — Fri, 03 Oct 2014 21:53:59 GMT

Hi buddy

I have recently bought my Sony Xperia M2 Dual.With in 15 days in my Display I have seen like Water mark in Center of the Screen ..I given it to service Center and it get Fixed ,they said that They Changed Display ....Again with in 2-3 days delivery from service center the problem get repeated ...But it was at another place of the screen....

Why my Display is getting problem ? Can any one Help me?

Is there any possibility of Relacing my phone?

Re: Display Problem on m2 dual

Thommo — Fri, 03 Oct 2014 22:44:41 GMT

You would need to either return your device to the place of purchase or contact Xperia care and explain this to them - But in some countries you have the right to return for exchange if it has a fault within 30 days

Xperia care http://www.sonymobile.com/gb/support/contact-us/

Re: Display Problem on m2 dual

jyermac — Thu, 15 Jan 2015 06:56:46 GMT

mine too.. just 15 days after i bought it, watermark appeared on the center of the screen, dealer adviced to be taken to the service center.. only offers 1 week replacement.. ppffft.. .. seems this is common.. so much for a brand new phone sigh..

Re: Display Problem on m2 dual

prakaash — Fri, 08 May 2015 06:24:47 GMT

I bought Xperia m2 dual almost 11 months ago..
Water mark appeared in the bottom of the phone and spread through entire display within 2 days..
Service centre people said I have to change display at RS.7500, Bcas of liquid damage since water entered the phone
Though no water entered, I don't know what to do...
I bought it for RS.20000 a year ago.. If I change display it would be 27500 total, whereas the new phone costs RS.13000 only...
Waste of money and brand image of sony...

Re: Display Problem on m2 dual

Harish132633 — Fri, 08 May 2015 07:16:30 GMT

Hi prakaash,

This Harish one of the Customer who is facing the same problem from many months. "Finaly my problem is solved". After a 10 days of my purchase i have seen water Mark on my display.i have shown it to Store manager where i purchased my M2, he said like dey wont replace Mobile and suggested me to contact Service center. I have seen some funny faces there where they dont know what the problem exactly. They are telling me like "water entered in to phone" or "Some kind of OIL went in to Screen from earphone whole" but its not true.They changed my Display nearly 3-4 times in 1-2months but still problem not solved.I went to another service center there i clearly explained my problem,finally they changed my Mother Board.I tought that problem was solved but i faced another problem i.e; Network is not detecting for that they have taken nearly 1 week to solve it. So after solving those problems i have used it upto 4-5 months without any problem. After long time i observed when im moving from one place to another place again the water mark problem araised.As my observation it was due to Climate change. I said the same in service center they dont even listen my words.and finally they changed Display again. So finally it was Solved.

Im ok with this because it was in warrenty (free of Cost), im just thinking after my warrenty period.if the problem is repeated again the display rate was so high and its better to change mobile and Brand. Seriously it was shown **bleep** for me..

Re: Display Problem on m2 dual

prakaash — Fri, 08 May 2015 11:22:55 GMT

Thanks harish..
Service centre people make fun of us saying water entered in many ways Bcas of carelessness ... They are only for changing display and motherboard...

No one bothered to listen the problem...
Phone is working in excellent condition, but they say everything gone...

Only one month warranty period is left... So im not hoping to get problem solved....

Re: Display Problem on m2 dual

Manas1 — Thu, 09 Jul 2015 08:57:35 GMT

Please please please I can face this problem my m2 just 4 Month old

Re: Display Problem on m2 dual

raja275 — Sat, 10 Oct 2015 16:22:24 GMT

my phone Is 15 months old.my screen is having vertical colour lines,
and a black patch surrounding the lines,.but the phone works perfectly good all. what might be the problem, how to solve it,