topic Re: Problem in Headphone Jack in XPERIA archive

Problem in Headphone Jack

broken_ego — Thu, 04 Sep 2014 07:13:14 GMT

My headphone jack seems broken. It does not recognize the plugging of the headphones and the music on the go feature only lasts for a secord after the start actions, and in order for the phone to recognize the headphone, i must apply more pressure to the headphones to the jack and after I let go of the pressure, the phone does not recognize the headphones anymore. Please respond and thank you very much

Re: Problem in Headphone Jack

Thommo — Thu, 04 Sep 2014 11:39:16 GMT

Are you sure the headphones are compatible as this is what it sounds like

Re: Problem in Headphone Jack

Sam — Fri, 05 Sep 2014 04:29:22 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would advise using a cotton tip to gently and carefully clean the headphone jack.

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Re: Problem in Headphone Jack

broken_ego — Fri, 05 Sep 2014 05:04:43 GMT

Yes, the headphones that I am using is the stock headphones of Z1 Compact. Thank you for your response!

Re: Problem in Headphone Jack

broken_ego — Tue, 09 Sep 2014 01:00:06 GMT

I have cleaned the headphone jack, and the phone starts recognizing the headphones, but after a while, it does not recognize the headphones again, is ther any particular method in cleaning the headphone jack? I have tried using wet cotton swabs and the dry cotton swabs.

Re: Problem in Headphone Jack

Sam — Tue, 09 Sep 2014 01:17:12 GMT

I would not have normally advised using wet ones as this can impact the connection until it is dry. Have you tested again after letting it dry out completely?

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Re: Problem in Headphone Jack

broken_ego — Thu, 11 Sep 2014 07:23:35 GMT

I cleaned the headphone jack using wet cotton swabs first, then I wipe dry it using dty cotton swab, the headphone jack sometimes works after I cleaned it, but after I insert and remove the pin of the headphones, it starts malfunctioning again.

Re: Problem in Headphone Jack

huesos1 — Thu, 11 Sep 2014 23:30:07 GMT

I also have a somewhat irregular operation with jack, but always taking off and back again to finish running.

Re: Problem in Headphone Jack

Sam — Thu, 11 Sep 2014 23:44:24 GMT

Unfortunately in this case I would have to advise you speak with your local Xperia Care team regarding having an assessment arranged.

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