topic Re: Remove operator lock? in XPERIA archive

Remove operator lock?

Alfonso1966 — Tue, 02 Sep 2014 19:46:34 GMT

I'm loocking for both two mobiles Xperia E, with the unlock codes provides by Orange, but it don't work. Orange say me than Sony confirm those codes are ok.

I contact with Orange for tell than the both don't work with another provider target, and they sell me than I have insert this: <**< and press ok, but i don´t localice the mode for insert <

Can help me anybody

Tx.

Topic edited by Rickard

Re: <**<

Bandolero — Wed, 03 Sep 2014 04:50:51 GMT

Hola,

Is your Xperia E from orange? you'll need to provide them your IMEI or something and they will provide you the unlock code.

Not sure if your still on contract, if is under contract they won't be providing the unlock code for free unless your contract already expired or you pay for the code.

Re: Remove operator lock?

Rickard — Wed, 03 Sep 2014 07:57:19 GMT

To unlock your phone you need to insert a SIM card from another operator. When you start the phone it will automatically ask you for the unlock code. Please note that you only have 5 attempts at entering the correct code.

<**< is for older phones.

Re: Remove operator lock?

Alfonso1966 — Wed, 03 Sep 2014 19:08:02 GMT

I make all the steps than you indicates but when i insert the unlock code always say me "Try again" and no discount any attempt. Always have 5 attempts.

The operator Orange, and Sony had confirmed the codes.

Re: Remove operator lock?

Rickard — Thu, 04 Sep 2014 07:26:55 GMT

Could you start your phone without any SIM card, open the dialer, dial *#*#7378423#*#*, select Service info -> SIM lock, take a screenshot (on/off and vol- at the same time) and post it here?

Re: Remove operator lock?

Alfonso1966 — Thu, 04 Sep 2014 17:41:57 GMT

Hi Rickard, this is the image than you demand me.

Re: Remove operator lock?

_alexdon_ — Thu, 04 Sep 2014 21:49:05 GMT

You won't be able to unlock your device.

Re: Remove operator lock?

Rickard — Fri, 05 Sep 2014 09:35:27 GMT

I'm afraid you have entered the wrong unlock code 5 times so you now don't have any attempts left at entering the correct code.

I recommend that you contact a service location to see if they can assist you. For more information about how to submit your phone for repair and where, contact your local support team.