topic Re: SP virtually unusable after update in XPERIA archive

SP virtually unusable after update

AndreasTag — Tue, 02 Sep 2014 11:14:50 GMT

I recently installed the latest android uodate on my Sony Xperia SP and in the following days the phone became essentially unusable, with no programs working and the phone has begun randomly turning itself off and on again. I have tried to perform a factory reset however when I eventually reach the screen with the 'Erase Everything' button on it, once the the button is pressed it does nothing.

This is not the first time I have had this problem however last time the same update was installed I eventually managed to perform a factory reset but it seems virtually impossible now. Can anyone help?

Re: SP virtually unusable after update

Frustrato — Tue, 02 Sep 2014 11:56:17 GMT

A very similar problem appears to have occurred on my SP. I have sent in my phone to Sony for a repair under warranty as it is not possible for me to determine the cause of the fault and this appears to be the only route for it to be addressed. I await the response from Sony with avid interest.

Re: SP virtually unusable after update

LukaLuxXD — Tue, 02 Sep 2014 14:35:50 GMT

Do a software repair via PC Companion

Re: SP virtually unusable after update

AndreasTag — Tue, 02 Sep 2014 20:11:13 GMT

I've tried this, when I try and connect the phone to my PC an error message appears.