topic Re: Z1 Compact freezes while charging in XPERIA archive

Z1 Compact freezes while charging

Yakoff — Mon, 01 Sep 2014 11:39:34 GMT

I've got my Z1 c updated to 14.4.A.0.108 on 29.08.2014 despite had same version by that time. After update the phone got frozen while charging with magnetic dock: the led was blinking white and no reaction to pressing power button. Only reboot helped (power+volume up). This happen twice out of three charging cicles.

Is there a solution for this?

Re: Z1 Compact freezes while charging

Yakoff — Mon, 01 Sep 2014 12:04:13 GMT

same problem

Re: Z1 Compact freezes while charging

Alexander1 — Mon, 01 Sep 2014 13:35:56 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you tried to force a shut down and start the phone again?

http://userguide.sonymobile.com/referrer.php?region=en&product=xperia-z1-compact#Resetting-your-device.html

If the behavior still persists, I suggest that you try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253