topic Re: Caller cannot hear my voice in XPERIA archive

Caller cannot hear my voice

A_S — Mon, 01 Sep 2014 08:33:28 GMT

I have had the Sony Xperia J for about four months now. It was working fine until last month, but recently when I receive calls, the other person is unable to hear me speak. The caller can only hear me when I put my phone on loudspeaker. In addition to this, the caller's voice clarity is also unclear. However, when I restart my phone and re-insert the battery, my voice can be heard on calls, but after some time it has the same problem.

Re: Caller cannot hear my voice

_alexdon_ — Mon, 01 Sep 2014 08:34:51 GMT

You should perform a software repair to exclude any software issue:

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Caller cannot hear my voice

A_S — Mon, 01 Sep 2014 08:36:52 GMT

I did! But it doesn't work even then.

Re: Caller cannot hear my voice

_alexdon_ — Mon, 01 Sep 2014 08:43:20 GMT

In this case,you should stop by your local sony service:

http://www.sonymobile.com/global-en/support/contact-us/