topic Re: worst phone in XPERIA archive

worst phone

Nidhi_Ranga — Sun, 31 Aug 2014 13:27:03 GMT

Phone not working from the 2nd day and if customer visit service centre even with the ticket id they refuses to provide any job sheet and submitting the phone. Calling toll free again and again, i have mailed many times but no revert from SONY.

This was not expected from SONY.

Spoiler

Hi Team,

With high regret & disappointment, I am writing this email regarding the purchase of my new phone Xperia™ T2 Ultra dual on Aug 9th, 2014.

Please note my below mentioned points:-

1. My phone was creating a trouble on Aug 11th, 2014 wherein the phone was submitted at the service center based out of Bhiwani on the very same day. Now this was the issue for SOFTWARE UPDATION - Ticket No. W114081100524. Fortunately the phone started working perfectly fine.

2. Thereafter, my phone started rebooting itself & starting itself. Frustrated with the issue, my second ticket was raised on 15-08-2014, Inquiry | Xperia™ T2 Ultra dual, Order number: 1-1539003955

3. My above mentioned issue remain unsolved but the ticket was closed. Another ticket was raised on 23-08-2014, Service network | Xperia™ T2 Ultra dual, Order number: 1-1612085007

which again got closed without prior intimation to me.

4. Yesterday, again a ticket was raised on 25-08-2014, Order number: 1-1624546643, as an a latest update, I spoke to Anjali (one of the Customer rep)

at 1-800-30002800 [Toll Free Number], she mentioned that the issue shall get resolved within 48 hrs of the ticket issued. I requested her to provide the MD's email address or any body else in the higher authority, but she denied to do so.

JUST TO MAKE A NOTE OF IT, THAT I AM VERY MUCH UNHAPPY & DISAPPOINTED AS DEALING WITH RENOWNED COMPANY SUCH AS SONY, NEVER EXPECTED THIS KIND OF SERVICE. I HAVE BROUGHT MY PHONE BACK FROM THE SERVICE CENTER SINCE I NEED A REPLACEMENT. I WOULD BE GLAD IF SOME ONE FROM THE CO. CAN TURN UP & SPEAK TO ME DIRECTLY. AS INVESTMENT OF AROUND INR 23,000 FOR SUCH A CO. STANDS HIGHLY PAINFUL. THANKING YOU IN ANTICIPATION.

Re: worst phone

Thommo — Sun, 31 Aug 2014 13:45:23 GMT

This is a user support forum so you need to take this up with your Xperia support team http://www.sonymobile.com/global-en/support/contact-us/

Re: worst phone

Nidhi_Ranga — Tue, 09 Sep 2014 10:49:49 GMT

Not a single revert from SONY

Re: worst phone

s4alon — Tue, 09 Sep 2014 13:14:14 GMT

try messaging one of the staff here

maybe Rickard can help

Re: worst phone

Nidhi_Ranga — Wed, 10 Sep 2014 04:14:50 GMT

can you please provide me the mail id of their staff

Re: worst phone

Bandolero — Wed, 10 Sep 2014 04:26:46 GMT

@Nidhi_Ranga wrote:
Phone not working from the 2nd day and if customer visit service centre even with the ticket id they refuses to provide any job sheet and submitting the phone. Calling toll free again and again, i have mailed many times but no revert from SONY.
This was not expected from SONY.
Spoiler

Hi Team,

With high regret & disappointment, I am writing this email regarding the purchase of my new phone Xperia™ T2 Ultra dual on Aug 9th, 2014.
Please note my below mentioned points:-

1. My phone was creating a trouble on Aug 11th, 2014 wherein the phone was submitted at the service center based out of Bhiwani on the very same day. Now this was the issue for SOFTWARE UPDATION - Ticket No. W114081100524. Fortunately the phone started working perfectly fine.
2. Thereafter, my phone started rebooting itself & starting itself. Frustrated with the issue, my second ticket was raised on 15-08-2014, Inquiry | Xperia™ T2 Ultra dual, Order number: 1-1539003955
3. My above mentioned issue remain unsolved but the ticket was closed. Another ticket was raised on 23-08-2014, Service network | Xperia™ T2 Ultra dual, Order number: 1-1612085007
which again got closed without prior intimation to me.
4. Yesterday, again a ticket was raised on 25-08-2014, Order number: 1-1624546643, as an a latest update, I spoke to Anjali (one of the Customer rep)
at 1-800-30002800 [Toll Free Number], she mentioned that the issue shall get resolved within 48 hrs of the ticket issued. I requested her to provide the MD's email address or any body else in the higher authority, but she denied to do so.

JUST TO MAKE A NOTE OF IT, THAT I AM VERY MUCH UNHAPPY & DISAPPOINTED AS DEALING WITH RENOWNED COMPANY SUCH AS SONY, NEVER EXPECTED THIS KIND OF SERVICE. I HAVE BROUGHT MY PHONE BACK FROM THE SERVICE CENTER SINCE I NEED A REPLACEMENT. I WOULD BE GLAD IF SOME ONE FROM THE CO. CAN TURN UP & SPEAK TO ME DIRECTLY. AS INVESTMENT OF AROUND INR 23,000 FOR SUCH A CO. STANDS HIGHLY PAINFUL. THANKING YOU IN ANTICIPATION.

Honestly, what do you think? If i'm an MD i won't entertain such email too or else why are there manager to handle the job.

No offence, I'm not sure as well if you have email them or only just calling.

But here you go, click on the link below to send a message to Sam. Hope he could assist to contact his colleague in india to help you out on this.

http://talk.sonymobile.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/274