topic Touch problem in XPERIA archive

Touch problem

Sepideh — Sat, 30 Aug 2014 14:32:40 GMT

Hello,

I have bought my Xperia SP from an exclusive Sony Store in Iran. (www.aryanmena.com).

Since I bought this phone, it had this touch problem when you put it on the table, or when you lean it somewhere. In these cases, the touch does not work properly.

I have brought the phone to the after sale service, but they avoided to get the phone from me. Last week, they got it and tey saw there was a problem, but they said they have to keep the phone for a week to test it.

After a week, they called me and said that the phone does not have any problems and that touch problem is one of the specifications of Xperia SP!!!!! This phone still have some days guarantee, but they didn't accept that they should fix the problem.

How can I follow this case? To whom shall I bring this objection? Who can follow?

Regards,

Sepideh

Re: Touch problem

Meid — Sat, 30 Aug 2014 14:37:46 GMT

What version you have? .205? This happens to me only in .266 with 201 and 205 not more

Re: Touch problem

Sepideh — Sat, 30 Aug 2014 15:13:38 GMT

Yes, I have the 205.

Re: Touch problem

daverawle — Sat, 30 Aug 2014 15:21:18 GMT

It's a capacitive problem with the X-SP, the 'phone needs to be held for the screen touch to react properly. If you have a screen protector that may make it worse; you could also try with glove mode enabled to see if that improves it.

Dave

Re: Touch problem

Sepideh — Sat, 30 Aug 2014 15:24:33 GMT

Yes,that's right. I know that all SPs have this problem. But can't it be solved?

I mean for example by changing the touch system ????

Re: Touch problem

ellusive123 — Sat, 30 Aug 2014 15:52:25 GMT

Nope.

Re: Touch problem

Underside2nd — Sun, 31 Aug 2014 16:27:23 GMT

Like daverawle says try to turn on glow mode that should help.

Re: Touch problem

LukaLuxXD — Tue, 02 Sep 2014 10:14:40 GMT

Yeah, i had the same problem, Just turn Glove Mode on, lock and unlock your phone and it will work perfectly