topic Forgotten password in XPERIA archive

Forgotten password

arkasciel — Sat, 30 Aug 2014 09:56:30 GMT

I set screen lock password and I cannot unlock my Xperia Z now. How can I reset this ?

Re: Forgotten password

Thommo — Sat, 30 Aug 2014 09:59:53 GMT

All you can do is perform a system repair which will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Forgotten password

_alexdon_ — Sat, 30 Aug 2014 10:01:05 GMT

Do you have internet enabled? You can try to recover with gmail.If not,you have to perform a software repair:

http://www.sonymobile.com/gb/tools/pc-companion/