Z1 compact touchscreen unresponsive and security issues

ninty99 — Thu, 28 Aug 2014 12:37:08 GMT

My touchscreen is totally unresponsive and im locked out of my phone as i cant open it. Also cant turn it off is there anyway of getting pictures of my phone when it is locked like this as I have new pictures since the last update? and I have a text message on my phone that i want to read and is very important but alas cant, is there anyway of reading it?

Re: Z1 compact touchscreen unresponsive and security issues

Alexander1 — Thu, 28 Aug 2014 13:36:41 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You can try to make a force shut down of the phone and start it again to see if the touch screen will respond again.

http://userguide.sonymobile.com/referrer.php?region=en&product=xperia-z1-compact#Resetting-your-device.html

If the touch still doesn't work you could connect a computer mouse to the phone by using a USB OTG cable. Then you should be able to unlock the phone and read the text message.

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Z1 compact touchscreen unresponsive and security issues

Re: Z1 compact touchscreen unresponsive and security issues