topic Re: Error in Xperia M DUAL in XPERIA archive

Error in Xperia M DUAL

prateekanjali — Mon, 20 Oct 2014 11:44:50 GMT

Hi,

Yesterday I have updated my fone however as soon as I click on update my fone was automatically got switched off then I got an error regarding the software updation. Now the condition is this that whenever I try to switch on my fone , it vibrate as usual after pressing the lock ON key but after that I do not get any responce . Only SONY logo keep on coming in the black display.

Please advise for the better solution.

regards,

Prateek kumar

Re: Error in Xperia M DUAL

_alexdon_ — Mon, 20 Oct 2014 11:53:15 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

Re: Error in Xperia M DUAL

prateekanjali — Mon, 20 Oct 2014 12:14:53 GMT

Hi ,

Thank a lot for a quick reply. I am not able to see anything in the fone because after switching on my mobile I find everything black. I am not able to go inside the fone.

Kindly advise.

Ragards,

Prateek Kumar

Re: Error in Xperia M DUAL

prateekanjali — Mon, 20 Oct 2014 12:15:37 GMT

even I am unable to connect it to computer as well by using USB.

Re: Error in Xperia M DUAL

Thommo — Mon, 20 Oct 2014 12:23:16 GMT

As above try performing a system repair as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP