topic Re: mother board problem in XPERIA archive

mother board problem

mdual_Anu — Thu, 28 Aug 2014 06:45:07 GMT

I bought Sony Xperia M dual in February from flipkart the phone was working nice but suddenly it got wet one day by mistake from that day its not working properly. first i got network problem as network was not detecting by phone so i went to service center and get it repaired though its in warranty they said because it got wet we don't repair on warranty. After repair i got network but my bluetooth & wifi are not working again i went to service center then they said that there was a problem in motherboard they have to replace it but it will charge Rs.7000. I have warranty and its just few months old phoe how can the mother board get damaged so early. i want that it should be repaired in warranty. Please anyone help me regarding this..

Re: mother board problem

Rickard — Thu, 28 Aug 2014 07:04:52 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear about your phone.

A mobile phone contains electronics which is very sensitive to water. If you expose the phone to water it may get damaged and it may not be possible to repair this type of damage. This type of damage is not covered by our warranty but i recommend that you contact your local support team to see if they can assist you in any way.

Re: mother board problem

mdual_Anu — Wed, 10 Sep 2014 06:09:13 GMT

Thanks for your reply. i had contacted the service center people they were saying to replace/Repair the mother board which may cost Rs. 7,000. I want to know that mother board costs that much?? New mobile is coming for Rs. 10,000 now. Can i get it repaired under Rs. 2,000. Please help me in this i like the phone alot so i dont want to keep the phone side.

Re: mother board problem

Rickard — Wed, 10 Sep 2014 07:58:49 GMT

The motherboard is one of the more expensive parts of the phone and there's also a cost in replacing it.
I'm unable to get you any discount on repairs. You need to contact your local Sony Xperia support to see if they can do that.

sony xperia m c1904

arx — Sun, 26 Apr 2015 13:07:09 GMT

i had a problem in my mobile... it keeps asking me a password which i didnt set... d worst part of it is d keypad wont pop up for it... it asks immediately aftr start up...so not able 2 use my mobile... tried flashing it with the firmware... nothing worked...

finally gav it 2 a sony service centre... aftr 5 days dey said nothing culd b done...

is it true dat nothin culd b done... cant u repair it wit hardware tweaking... if possible hw much will it cost

Re: sony xperia m c1904

Rickard — Mon, 27 Apr 2015 14:41:24 GMT

I'm very sorry to hear that.

I'm afraid that's not possible for me to say but i doubt the service location would give you that information if it was not the case.

Depending on what's wrong with it, it may not be possible to repair the phone or the cost of repairing it could exceed the cost of a new phone.

I recommend that you contact your local support team to see how they can assist you in this case.

Re: sony xperia m c1904

keerthi100 — Wed, 22 Jul 2015 07:44:48 GMT

I had got the sony mobile only two years back. I was careful all the while not to wet it or drop it. Suddenly yesterday, it had switched off and wouldn't switch on again. I took it to a local sony service centre and they said the motherboard is dead and they would replace it for 8000. I don't come from a very rich family so don't give me advices like 'get it replaced for 8000' or 'buy a new phone'. Just let me know if it is possible to get it done under 2000 or should I just abstain from buying any other sony product any time in future and also save my friends of this whole trouble.

PS mine is the SONY XPERIA M c1904

Re: sony xperia m c1904

mira2 — Thu, 23 Jul 2015 13:42:45 GMT

i am facing same problem now, difference is that i used my phone only 1 year and now they are asking 7000. what should i do. i am never gonna bu any sony product in my life.

Re: sony xperia m c1904

xavinux — Wed, 29 Jul 2015 17:07:12 GMT

@arx

Try to update your device using PC Companion.

First I suggest doing a backup of your device information: How to backup?

@keerthi100

Have you try to take the device battery off and after some minutes insert it again on your phone?

Also if that doesn´t work, can you obtain another battery from another XPERIA M user to test if device switch on again once you replace it?

Best Regards.

Re: mother board problem

Pravinbux — Tue, 20 Oct 2015 07:04:07 GMT

I bought new Sony Xperia M C1904 in Feb 2014 and now last week on 17th October 2015, it went dead suddenly while playing music on phone. I took it to a local repairer shop and he says the motherboard has gone faulty. I dont understand why the shelf life of Sony Xperia phones are so small that they get dead within 18 months. I would never opt for Sony Xepria phones.

Mother board problem (Type password to decrypt storage )

skumar3009 — Sat, 24 Oct 2015 13:24:07 GMT

ON Oct 2013 i got my Sony Xperia M model phone , it was working till yesterday (23-10-2015) . I am getting error like its shows in screen - Type password to decrypt storage. Today (24-10-2015) i taken the phone to Sony Service Centre . They said they format with software all ur data will lost i said ok . After 2 hrs my number came and they said we are not able software update because your you have board problem , the part code is (1278-0494) and the total cost cost goes to Rs7159. That its very costily repaired charger you asking for this .In my house i am usin sony tv and sony music palayer. Form this point i am not going to buy any product of Sony in Future and i will tell my friends also not to buy sony product.

Re: sony xperia m c1904

RahoolS — Sun, 14 Feb 2016 20:52:49 GMT

Sony products are very less durable. There are numerous examples I have with me to support this fact. Then too I did a big mistake of purchasing this phone for my wife as she liked the looks of Xperia M. It is not even two years and the phone has stopped working even after using it with utmost care and protecting it with flip cover. It neither fell down nor got wet then too it suddenly died. Service Centre people give the same reason that the motherboard needs to be replaced which costs almost as much as new phone which would long laster. I am sure about it beacuse I have Micromax mobile which was even cheaper than Xperia M and bought before more than three years and still it does not have any issues except that its battery does not last very long. Will never ever repeat this mistake. Will never purchase a Sony mobile.

Re: mother board problem

jay2cool — Thu, 14 Apr 2016 13:13:09 GMT

Hi sir

My mobile Sony Xperia M2 duel was having problem of SIM card slot when it was purchased from that time but know it is not working my mobile 1 St SIM card slot so please do some things for this. I'm you loyal customer

Waiting for satisfactory response in positive way.

Thanking you

Re: mother board problem

theEpicseb — Mon, 18 Apr 2016 19:22:48 GMT

hi i recently got a sony xperia M and nfc dosen't work. i am not sure if this is a software problem or a hardware problem.

it is running android 4.3.

Help

it is the original version of the m series

thank you:smileyhappy:

Re: mother board problem

Rickard — Tue, 19 Apr 2016 07:59:06 GMT

@jay2cool

I'm sorry to hear that

I see you've been in contact with your Local support about this as well and that they've asked you to contact a service centre for further investigation and assistance. I also recommend that you do this.

@theEpicseb

I'm afraid it's hard to say why it's not working but first make sure NFC is turned on under Settings -> More.

Could you please elaborate on what you're trying to do, what NFC-device you're testing with and what happens?

Re: mother board problem

Favaskpr — Fri, 22 Apr 2016 09:48:41 GMT

Hey am also want replace my xperia m2 dual mainboard

Re: mother board problem

Rickard — Fri, 22 Apr 2016 09:52:12 GMT

@Favaskpr

Is there something not working properly in your phone making you suspect the mainboard?

Re: mother board problem

lokesh953595 — Sat, 13 Aug 2016 10:59:24 GMT

Hai my sony m c1904 mobile as shorted from chaina charger plese sugeest me what i cam do what can i do for that