topic Re: Sony update engine could not be installed in XPERIA archive

Sony update engine could not be installed

rh_pantho2 — Sun, 19 Oct 2014 16:44:41 GMT

Recently i bought a xperia z1 and because of some issues wanted to repair the software through pc companion as the update service is no longer available.But i can not repair my phone cause every time a error message is popping up by saying update engine could not be installed.Then i uninstalled and installed the pc companion several times also opened it as administrator and also in compatible mode as i am using windows 8 and also installed a sony update engine file about 50 mb and also installed the update service software but nothing worked.Everytime same thing happens.I used to update my previous phone xperia sp with the same pc but did not face any problems but now with xperia z1this problem is occuring.......:-(

Pls help guys......
And many many thnx in advance for helping....:-D

Re: Sony update engine could not be installed

rh_pantho2 — Sun, 19 Oct 2014 16:49:24 GMT

Also went through the same previous topics and the number one solution was the update service but as it is discontinued can't use it now....

Re: Sony update engine could not be installed

Thommo — Sun, 19 Oct 2014 18:29:46 GMT

You may need to run PCC in compatibility mode and choose Windows 7 or XP - Also the Sony servers have undergone some changes so this maybe also the cause for your issue

Re: Sony update engine could not be installed

rh_pantho2 — Sun, 19 Oct 2014 19:34:56 GMT

Did it....ran the pcc in both windows 7 and xp compatibility mode...same thing is happening from yesterday...Can't be a problem with my laptop cause pcc used to work perfectly with my previous xperia sp....

Re: Sony update engine could not be installed

Thommo — Sun, 19 Oct 2014 20:24:43 GMT

Like I said it could be an issue with the Sony servers

Re: Sony update engine could not be installed

Speedie — Mon, 03 Nov 2014 23:13:18 GMT

I have a Z1 compact and have had exactly the same problem, with windows XP, not had a problem before. By the sounds of it we have both tried the same things.

I had an online chat with a member of the sony support team today. She thought the problem was down to settings in the windows firewall or any anti-virus software - which she stated she could not help with. I also telephoned the support team. The man I spoke to emailed me step by step instructions to follow to 'fix' my device. That made no difference either - same 'error' message relating to failure to install sony update engine.

Have you had any success since your last post?

Re: Sony update engine could not be installed

cathalmhike — Sat, 20 Dec 2014 05:17:33 GMT

how do u change PC Companion into compatibility mode and chose Windows 7 or XP?

Re: Sony update engine could not be installed

_alexdon_ — Mon, 22 Dec 2014 09:30:14 GMT

Right click - Properties - Compatibility tab - Run this in compatibility mode with.

Dont buy sony z1 or any water proof phone from Sony as their after sales service is worst.

ChandanL — Thu, 09 Apr 2015 18:00:29 GMT

Hi , i request to please not to buy sony any phone which they claim water proof the reason even if it cross (ADP of 6 months ) they say it cannot be repaired you have to pay 50% amount to get a new one. Battery problem same issue. In my case my phone was in warrenty when i put this in Airport hand bagagge scanner screen got cracked by radiation of scanner. when i approached service center they lifted their hand, extend warrent guys all lifted hands saying it is physicaly damage but concern was it was not miss handled but it has damaged due to poor manufcating defect and not by any impact. I have submitted my hand to sony service center as i dont have option,i have been verbally communcated saying be ready for 20K payment to get a new one. I request ALL MY FRINEDS PHONE IS GOOD TILL YOU DON;T FACE ANY ISSUE THE MOMENT YOU FACE THIS YOU ARE LOCKED TO SONY.