topic Re: XperiaE1 now has a dead Android in XPERIA archive

XperiaE1 now has a dead Android

garyvms — Sun, 19 Oct 2014 13:54:01 GMT

Hi,

Turned my phone on and now has a dead Andriod on his back wirh an ! on its tummy? how can i get around this?

I have pc companion, can i just reset Android os back again?

Many thanks

Gary

Re: XperiaE1 now has a dead Android

_alexdon_ — Sun, 19 Oct 2014 13:55:53 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

Re: XperiaE1 now has a dead Android

garyvms — Sun, 19 Oct 2014 13:59:08 GMT

PC Compaion is taking ages to Prepair, its right at the end but dont seem to finish?

Re: XperiaE1 now has a dead Android

_alexdon_ — Sun, 19 Oct 2014 14:01:11 GMT

Reinstall PCC and make sure you have charged the device for about 1 hour before.

Re: XperiaE1 now has a dead Android

garyvms — Sun, 19 Oct 2014 14:06:31 GMT

I have done that, do I have to connect the device via laptop? perhaps thats why its still say "Prepairing computer for software update"

Re: XperiaE1 now has a dead Android

_alexdon_ — Sun, 19 Oct 2014 14:19:02 GMT

No,first open the repair process and when you are prompted to connect the device connect it with volume down pressed.

Re: XperiaE1 now has a dead Android

garyvms — Sun, 19 Oct 2014 14:48:08 GMT

have done that but still shows "Prepairing computer for software update" its at the end but still does not finish? have turned firewall off now just incase that was stoping the last little bit? any ideas? ps phone is not connected at moment its just in the state of Prepair still

Re: XperiaE1 now has a dead Android

_alexdon_ — Sun, 19 Oct 2014 14:59:29 GMT

Can you try on another computer?

Re: XperiaE1 now has a dead Android

garyvms — Sun, 19 Oct 2014 15:20:07 GMT

No, does it usaly take this long to prepair?

Re: XperiaE1 now has a dead Android

_alexdon_ — Sun, 19 Oct 2014 15:22:11 GMT

Normally not,but it depends on how fast is your internet connection and your PC/laptop.