topic Re: Bad call quality in XPERIA archive

Bad call quality

SCN — Thu, 25 Sep 2014 21:10:49 GMT

Hi guys ,

Today i received my xperia z2.
Basicly i am super happy with it.
But… today i had a call from allmost one hour.. and the quality was really bad.
I understood the otherone..but a bit distorted...and apparently she didn't understand me good sometimes.
I tried to call another number..same distortion.

I made an software update via pcc…but it didn't change.
Anyone else knows this problem..and has it maybe solved?

For the rest… is really a beautiful phone.

Thanks for your help.

Re: Bad call quality

Thommo — Thu, 25 Sep 2014 21:32:28 GMT

Check to see if you have Microphone noise suppression activated

Re: Bad call quality

malt1977 — Thu, 25 Sep 2014 22:50:44 GMT

Welcome to the club! It's my understanding that this is a product of the water proofing, and occasionally it bugs the crap out of me. Sadly I don't have an answer for you, sometimes it's OK, other times it's poor.

Re: Bad call quality

MVC — Fri, 26 Sep 2014 23:31:40 GMT

It's a standard feature of the Z2.

Solution - Buy a $10 Nokia to make and receive calls clearly.

Re: Bad call quality

Piotras — Tue, 13 Jan 2015 23:31:42 GMT

I have the same problem (sometimes the quality is OK, most of the time ppl tell thay can bareely understand me and I sound as if was under water) and the funny thing is I am using a handset provided by Sony as a replacement for my previous phone which was leaking water. I tried with the noise suppresion off (no luck) then I sent it to Sony and got it back with a note that it was fine. I called Sony customer service from the phone and they admitted the quality was awful and booked me a "VIP" repair service. Shortly after I received the phone back with a note saying it was fine. Happy days. I just got a Moto G 2nd gen as a temporary/back up phone and I will not buy Sony products anymore (so disappointed as overall I loved the Z2).