topic Re: Software update in XPERIA archive

Software update

peuss — Tue, 29 Jul 2014 18:48:29 GMT

Hello

I've tried to update my Xperia M dual with Sony PC companion. During the process, program said that there was a mistake during - excluding any hardware issue from my side. PC companio suggested to reconnect the phone with PC after reboot, but after turning on the phon stops on black screen with SONY in the middle. What to do? PLS HELP

Re: Software update

Thommo — Tue, 29 Jul 2014 18:58:36 GMT

You need to perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Software update

peuss — Tue, 29 Jul 2014 20:39:49 GMT

Perfect,

Cheers