power button nt working

deepu123 — Tue, 29 Jul 2014 11:15:43 GMT

My sp power button.is nt working.I cn turn.my screen off bt cannot switch off my phone neither can i take screen shots.

Re: power button nt working

Alexander1 — Tue, 29 Jul 2014 11:58:19 GMT

Hi,

Sorry to hear about your phone. You can try to restart your device by press the OFF button on the backside and try to start it normally:

Before doing this you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

If the behavior persists, I would suggest that you repair the phone software using PC Companion:

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".