topic Re: Failed Update in XPERIA archive

Failed Update

Anoys — Sun, 27 Jul 2014 17:31:21 GMT

Hi,

I was trying to update my phone to the latest vesion we had recently, so I followed the steps in the PC companion, the update started and then stopped telling me that there were an error.

Now my phone doesn't want to boot, it stopped in the Sony screen.

Please help resolve this issue.

Thanks

Re: Failed Update

Thommo — Sun, 27 Jul 2014 18:52:04 GMT

you need to perform a repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Failed Update

Anoys — Mon, 28 Jul 2014 20:20:23 GMT

Thanks for your reply.

What is Volume Up+Power button supposed to do, in my case it just turn the phone ON but still stuck at the Sony logo screen. and in this state PC companion doesnt recognize it.