topic Re: No sound in right ear with Sony MDR-NC31E bundled headphones in XPERIA archive

No sound in right ear with Sony MDR-NC31E bundled headphones

cdn86 — Mon, 22 Sep 2014 11:23:48 GMT

Hi, I bought the phone with bundled noise cancelling headphones and they worked flawlessly. Since then I've applied 2 updates from Sony and when I went to use my noise cancelling headphones after not really using them (I usually prefer my Sennheisers) I have no sound in the right earbud.

If I plug it into any regular 3pin 3.5mm jack it's fine, I have sound in both channels, and plugging other headphones into the Z2 gives me proper stereo too.

Seems to be a problem when the Z2 noise cancellation software and the noise cancelling headset try to play together.

Any thoughts? It's only happened recently.

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

Sam — Tue, 23 Sep 2014 01:16:13 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Please try carefully cleaning the headphone jack with something soft such as a cotton tip.

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Re: No sound in right ear with Sony MDR-NC31E bundled headphones

cdn86 — Sun, 30 Nov 2014 14:37:04 GMT

I can't use my MDR-NC31E headphones, they did work but since the recent update (23.0.1.A.0.167), when I plug in these headphones, my Xperia recognises it as a stereo microphone only (not headphones) and therefore the headphones don't get sound and the loudspeaker remains on. I really like this headset and wish it would work again. Other headphones work, I've cleaned my port out, and they work in my laptop fine.

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

jasheem — Sat, 13 Dec 2014 17:49:06 GMT

Same problem with me. This started few days ago, not sure if its after some update.. Any other headphones work fine... And this is just one out of tones problems that i had with this phone...Awful experience so far. Anyway have you found solution for it?

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

cdn86 — Sat, 13 Dec 2014 17:55:50 GMT

Nothing yet, I absolutely love the phone though, it's perfect beyond the 'honeymoon' phase. I believe there's a new Sony branded update of Android Lollipop coming in January, I'll wait for that and see what happens. Shame if the next update doesn't fix it, they were really good when they worked.

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

zumo1979 — Thu, 16 Apr 2015 16:21:25 GMT

They worked perfectly with the 4.4.2 os but not at all with 4.4.4 and i updated to lollipop yesterday and now they work but only the left ear why hasn't sony repaired this

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

WillBeattie — Thu, 16 Apr 2015 22:13:11 GMT

I updated to Lollipop yesterday, after having major problems with my sound cancelling headphones with Kitkat I was hoping that it was be fixed in this updat. I've barely used my sound cancelling headphones and now only my left one works, I hope sony fixes this.

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

Dapper_p — Thu, 16 Apr 2015 23:30:40 GMT

I have the same problem, has anyone found a solution?

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

zumo1979 — Mon, 20 Apr 2015 17:00:00 GMT

No and sony just says to repair the software which deletes all your files and doesn't even work

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

Anubis1 — Mon, 20 Apr 2015 19:10:44 GMT

I have the same problem for months now.

Even send my phone back to Sony through the store i bought my phone.

All that was done was a factory reset and even though i specificly said it was a problem in combination with the MDR-NC31E headphones i got a message nothing was found broken.

Then i read on this forum a Sony employee says the problem was found and fixed in Lollipop so i thought ahh i can go without my headphones a little longer.

And guess what... after lollipop came out here last week the problem of the Z2 seeing the headphones as a MIC is gone but i STILL HAVE NO SOUND in my right earpiece. The only way to get sound is to wiggle the jack.

So what have i done on my end :

- Phone has been send back to Sony = Sony didnt fix it

- Smart connect settings deleted = didnt fix it

- Cleaned out the connector port for the earplugs = No result and still no fix

- Installed Lollipop = NO fix

- Tried my headphones on another device and right earpiece works just fine = Not broken earpieces

- Been using Apple headphones ever since Sony cant help me and they just work fine

I am really really angry at the moment because the noice cancelling was one of the reasons i bought the Z2. Other then my mobile phone almost all electronics in our house is from Sony but im strating to doubt i will buy products from Sony again since im just treated like the problem doesnt even excists.

Im done Sony...

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

Dapper_p — Wed, 22 Apr 2015 16:47:08 GMT

Well said I also bought due to the noise cancelling and it does not even work anymore since lollipop update, also tried software repair... Still no sound in right ear. It's clearly a software problem and Sony should send an update

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

zumo1979 — Wed, 24 Jun 2015 15:56:33 GMT

Sony why haven't you sorted out the problem with theMDR-NC31E headphones they work but not when used with the z2 when i first got the z2 the headphones worked fine so why dont yo sort it out as there clearly is a problem

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

Sony_z3_Compact — Sat, 17 Oct 2015 11:17:51 GMT

My brand new z3c phone does not work with MDR-NC31E earphones either properly, in my case only the right earbud makes sound (on the right one noise cancelling works, but the left bud does not make any sound at all) All softwares are up to date, android ver. 5.1.1 Xperia software 23.4.A.1.200, still does not work properly. Sony Xperia Support team, users need a workable solution here!!!!!

Anybody else found a fix for the issue?

Re: No sound in right ear with Sony MDR-NC31E bundled headphones

Bearings — Sun, 18 Oct 2015 23:09:14 GMT

If you are facing issues with your phone, always try to boot to Safe Mode by long press on Power Off button and see if the issue persisted in Safe Mode. If not, than you have a rogue app that is causing the issue. Hunt for it and uninstall, you should get back a perfect phone.